Mark Borg
Sales Manager
Attard
Summary
Proven leader in sales and client relationship management, I significantly enhanced sales processes at GCC7 Services Ltd., achieving higher conversion rates and boosting profits. Expert in sales planning and staff management, my strategies foster high-performing teams and drive new business development. Skilled in direct sales, I excel in creating targeted strategies that result in sustained revenue growth. Performance-oriented Sales Leader offering exceptional record of achievement over 12-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Sales Manager
GCC7 Services Ltd.
07.2022 - Current
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Regional Sales Manager
Dimai 5000 SRL.
09.2021 - 06.2022
- Managed team of 12-15 regional sales representatives and consistently achieved high sales targets.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
Sales Team Lead
Covery.ai
06.2021 - 09.2021
- Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
- Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Sales Representative
ICT Solutions
11.2020 - 06.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Sales Team Lead
Invicti Security
03.2020 - 07.2020
- Evaluated and optimized sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.
- Enhanced overall team productivity by conducting regular performance reviews and setting clear expectations for each member.
- Presented network application security software features to diverse audiences, applying consultative sales techniques to secure new contracts.
- Conducted comprehensive competitor analysis to adapt selling techniques accordingly, ultimately gaining a competitive advantage in the market.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
Customer Success Manager
GCC7 Services LTD
01.2018 - 03.2020
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Delivered regular team meetings for aligned work towards common goals.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Implemented best practices in the realm of Customer Success Management, elevating company-wide standards.
Sales Manager /Business Office Director
GCC7 Services LTD.
02.2017 - 10.2017
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Fostered an inclusive work environment by promoting diversity initiatives within the organization.
- Collaborated with department managers to identify staffing needs, creating targeted recruitment strategies accordingly.
- Assisted in payroll processing, ensuring timely and accurate compensation for all employees.
- Enhanced employee engagement by implementing effective communication strategies and team-building activities.
Sales Representative /Corporate Sales Trainer
GCC7 Services LTD
02.2012 - 01.2017
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts -
University of Malta
Malta 04.2001 -
Skills
Sales Planning
Client Relationship Management
Sales Reporting
Staff Management
Sales operation
Sales team training
New Business Development
Performance Management
Direct Sales
Combat sports, Watersports, Traveling.
Training regularly Muay Thai and I enjoy surfing and wakeboarding whenever it is possible.
Timeline
Sales Manager
GCC7 Services Ltd.
07.2022 - Current
Regional Sales Manager
Dimai 5000 SRL.
09.2021 - 06.2022
Sales Team Lead
Covery.ai
06.2021 - 09.2021
Sales Representative
ICT Solutions
11.2020 - 06.2021
Sales Team Lead
Invicti Security
03.2020 - 07.2020
Customer Success Manager
GCC7 Services LTD
01.2018 - 03.2020
Sales Manager /Business Office Director
GCC7 Services LTD.
02.2017 - 10.2017
Sales Representative /Corporate Sales Trainer
GCC7 Services LTD
02.2012 - 01.2017
Bachelor of Arts -
University of Malta
04.2001 -
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