Rita Hall
Cascade
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach in identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Remodel Merchandiser Lead
Retail Merchandising Solutions INC
07.2017 - Current
- Responsible for product merchandising across the state of Montana to include moving product to the designated location, interpret schematics, arrange/rearrange products according to the schematic, rotate products as needed, unpack and install display fixtures, set up/adjust in-store advertising, and clean shelving and product areas
- Evaluated staff performance and provided coaching to address inefficiencies.
- Assign work, manage schedules, and conduct quality checks on completed work
- Coordinate with store managers to improve quality of work and adjust as needed
- Communicate with senior leaders for current and upcoming projects
- Devised and implemented processes and procedures to streamline operations.
- Input employee timecards, verify accuracy, and adjust as needed prior to the submission deadline
- Excellent customer service skills and the ability to provide guidance and assistance to the client’s customers when approached
- Build and maintain strong customer relationships with existing and potential clients
- Ensure compliance will all store policy and procedures, being flexible and aware of changes depending on the job location and company
- Inspected merchandise for quality and arranged proper display location on floor. Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Senior Cashier
Aces High Entertainment
12.2004 - 12.2017
- Excellent customer service while receiving and delivering orders, ensuring customer satisfaction, and processing purchases
- Able to maintain cash drawer with attention to detail and accuracy
- Ability to communicate with customers who may be upset to de-escalate and resolve unfavorable situations
- Ability to multitask in a fast-paced environment
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assistant Store Manager
Industries for the Blind
10.2003 - 10.2011
- Responsible for training blind and deaf employees
- Assisted the military with uniform deployment materials
- Assisted National Guard with purchase orders and archive materials
- Replenished merchandise, welcomed customers, responded to questions, and maintained the overall presentation of the store
- Delegated work to employees based on shift requirements, individual strengths, and unique training
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
Education
High School Diploma -
Charles M. Russell
Great Falls, MontanaSkills
- Fixture placement
- Visual display installations
- Complaint resolution
- Coaching and mentoring
- Attention to detail
- Teamwork and collaboration
- Safety processes and procedures
- Work planning
- Relationship building
- Deadline management
Timeline
Remodel Merchandiser Lead
Retail Merchandising Solutions INC
07.2017 - Current
Senior Cashier
Aces High Entertainment
12.2004 - 12.2017
Assistant Store Manager
Industries for the Blind
10.2003 - 10.2011
High School Diploma -
Charles M. Russell
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