Samim Khan
Calcutta,India
Overview
10
10
years of professional experience
Work History
Warehouse & Logistics Executive
J & P IMPORTS (EUROPE)
Malta, EUROPE
06.2022 - 09.2024
- Inspect paperwork and check for damaged or missing items.
- Receive deliveries of goods.
- Move goods around the warehouse using lifting equipment (lifter).
- Picking up and moving goods, keeping track of inventory, scanning and labeling items, and filling out invoices.
- Check stock levels, and make sure items are stored safely.
- Pack, wrap, and load items to be dispatched.
Customer Service Representative
Intelenet(Makemytrip.com)
New Delhi, India
02.2016 - 04.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Helping the customers with holiday destination packages and sightseeing with them.
- Working in CRM , MS Word, excel & sending all the information related to holiday packages to all the customer emails.
- Provided exceptional customer service to ensure customer satisfaction.
UK Voice Process (Technical Support)
Transcom
Gurgaon, India
05.2014 - 12.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
Timeline
Warehouse & Logistics Executive
J & P IMPORTS (EUROPE)
06.2022 - 09.2024
Customer Service Representative
Intelenet(Makemytrip.com)
02.2016 - 04.2022
UK Voice Process (Technical Support)
Transcom
05.2014 - 12.2015