Aaron Farrugia

• Communicating with clients to understand property needs and preferences.
• Advising clients on market conditions and property value for informed decision-making.
• Negotiating, facilitating, and managing real estate transactions.
• Managing contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

• Managing daily task assignments for the Risk & Payments team.
• Monitoring PSP balances and initiating top-up requests as required.
• Performing payment transaction reconciliation.
• Processing withdrawal requests.
• Compiling and handling daily payment related reports.
• Conducting various checks to prevent fraud, bonus abuse, problem gambling and money laundering.
• Escalating suspicious activities with KYC & Fraud, AML and Player Protection Teams to ensure a safe and fair gaming environment.
• Addressing all payment-related queries received through various communication channels, ensuring that all provided information was truthful and accurate.
• Collaborating with third-party service providers to resolve payment processing issues and provide a higher level of service to customers.
• Identifying and recommending opportunities for improvement to enhance team performance, workflow efficiency and customer experience.
• Closely cooperating with all operational teams.
• Raising any training needs with Team Leads.
• Completing ad-hoc tasks assigned by Team Leads and/or Managers.

• Main point of escalation, handling all player protection cases and queries related to anti-money laundering and responsible gaming raised by other teams.
• Analyzing customer accounts by scrutinizing payment transactions, gameplay activity, and conducting open-source searches. This is done to identify any potential money laundering and problem gambling-related activities
• Performing enhanced due diligence and affordability checks.
• Reviewing customer due diligence documentation in accordance with company procedures.
• Conducting checks on clients who are flagged as politically exposed persons and ensuring that all actions taken are in line with company procedures.
• Maintaining ongoing monitoring reports and alerts related to anti-money laundering and responsible gaming up-to-date.
• Escalating any suspicious activity with the money laundering reporting officer for further investigation and follow up on escalated queries.
• Interacting with customers who require assistance with responsible gaming or enhanced due diligence documents.
• Providing training to new employees.

• Requesting and verifying customer KYC documents.
• Processing customer withdrawals for both B2B and B2C customers in accordance with company procedures.
• Performing payment transaction reconciliation.
• Performing transaction amendments.
• Managing player accounts and monitor game activity of suspicious players to identify any signs of fraud or patterns related to money laundering.
• Checking the brand's website by playing both digital and live table games through a test account as part of quality assurance. Any technical issues encountered during this process are promptly reported to the relevant team.
• Handling B2B and B2C queries through email and live chat.
• Interact with B2B clients to process and provide information in response to inquiries, concerns, and requests related to our products and services.
• Escalating, resolving and following up customer cases in a professional and efficient manner, for both B2B and B2C customers.
• Collaborating with the technical department to solve problems and improve system efficiency.
• Maximizing productivity while maintaining a high standard of customer service at all times.

Responsible for dealing on both live and online tables, including:

• Blackjack
• Baccarat
• Roulette
• Three Card Poker
• Ultimate Texas Holdem Poker (Casino Hold'em)
• Caribbean Stud Poker
• Texas Holdem Poker

Responsible for dealing on both live and online tables, including:

• Blackjack
• Punto Banco
• Trente et Quarante (30/40)
• Roulette
• Caribbean Stud Poker
• Texas Holdem Poker