Aaron Jones
Billings,MT
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Copy and Print Supervisor
Office Depot Inc
Billings, MT
04.2021 - Current
- Increased efficiency by streamlining print and copy processes, resulting in faster turnaround times for customer orders.
- Managed a team of dedicated print associates, ensuring optimal performance and exceptional customer service.
- Reduced costs by implementing new printing technologies and techniques to improve overall output quality.
- Developed strong relationships with clients through clear communication and understanding of their specific needs.
- Coordinated large-scale printing projects, ensuring timely completion and client satisfaction.
- Provided ongoing training to staff members to enhance their technical skills and promote professional growth.
- Conducted regular inventory checks, maintaining adequate stock levels to meet customer demands.
- Enhanced operational efficiency by developing new workflows and procedures based on industry best practices.
- Assisted customers in selecting appropriate materials and formats for their print orders, ensuring satisfaction with the final product.
- Achieved higher levels of customer satisfaction by resolving complaints professionally and promptly.
- Adhered to safety protocols when operating equipment, prioritizing employee well-being at all times.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Hardware Associate
Shipton'S Big R
07.2019 - Current
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis
- Addressed all customer inquiries and resolved complaints
- Assisted customers both in person and by phone, answering questions about different products
- Demonstrated product features by employing knowledge of technology and gadgets
- Maximized sales potential by training new members in improved sales strategies
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
Crew Member
McDonald's
04.2014 - 04.2019
- Demonstrated proper food safety practices by accurately completing quality control checklist
- Observed safety precautions and practices when using heavy machinery and equipment
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Upheld high standards of productivity and quality in all areas of operations
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Operated cash register, collected payments and provided accurate change
Education
Electrical And Power Transmission Installation
Billings Career Center
Billings MT2016
Digital Engineering
Billings Career Center
Billings, MT2016
Engineering
Billings Career Center
Billings, MT2016
Welding
Billings Career Center
Billings, MT2016
High School Diploma - undefined
Billings West High School
Billings, MT2016
Skills
- Customer Service
- Circuit wiring
- Microsoft Office
- Windows
- Print Production
- Document Management
- Estimating and Quoting
- Client Communication
- Laminating and Mounting
- Printers and Peripherals Installation
- Hardware Configuration
- Remote Support
- Hardware and software installation
- Computer Troubleshooting
- Technical Support
Certification
Drivers licence 8/15/2018 - 8/15/2026 Lawful to drive in the united States of America.
Timeline
Copy and Print Supervisor
Office Depot Inc
04.2021 - Current
Hardware Associate
Shipton'S Big R
07.2019 - Current
Crew Member
McDonald's
04.2014 - 04.2019
Electrical And Power Transmission Installation
Billings Career Center
Digital Engineering
Billings Career Center
Engineering
Billings Career Center
Welding
Billings Career Center
High School Diploma - undefined
Billings West High School