Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron M. Hoffman

Belgrade

Summary

Dynamic Account Manager with proven expertise in relationship building, customer satisfaction, and sales development. Known for analyzing client needs and delivering tailored solutions that drive retention and loyalty.

Overview

15
15
years of professional experience

Work History

Account Manager

Hillyard
Bozeman, MT
03.2022 - Current
  • Analyzed client needs and proposed tailored solutions to optimize service delivery.
  • Managed client accounts, ensuring satisfaction through proactive communication and support.
  • Conducted regular performance reviews to assess client satisfaction and service outcomes.
  • Developed strategic relationships with clients, enhancing retention and loyalty.

Service Manager

Ghost Town Coffee Roasters
Bozeman, MT
07.2018 - 03.2022
  • Trained and mentored staff on best practices in coffee preparation and service excellence.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

Territory Manager

Advanced Chemical Solutions
Bozeman, MT
03.2016 - 07.2018
  • Developed and executed strategic sales plans to expand market presence.
  • Analyzed market trends and customer feedback to refine product offerings.
  • Fostered relationships with key clients, enhancing customer retention and satisfaction.
  • Led training sessions for sales teams on product knowledge and effective selling techniques.

Quality Control Inspector

Bioscience Labs
Bozeman, MT
07.2011 - 03.2016
  • Documented inspection results and maintained accurate records in compliance with industry regulations.
  • Collaborated with production teams to address quality issues and implement corrective actions.
  • Analyzed inspection data to identify trends and recommend process improvements for efficiency gains.
  • Coordinated cross-departmental efforts to resolve quality-related challenges and align on solutions.
  • Communicated with production team members about quality issues.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.

Education

Bachelor of Science - Health Sciences

Boise State University
Boise, ID
07-2006

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Relationship building
  • Sales development
  • Goals and performance
  • CRM software
  • Revenue growth
  • Overcoming objections
  • Sales analysis

Timeline

Account Manager

Hillyard
03.2022 - Current

Service Manager

Ghost Town Coffee Roasters
07.2018 - 03.2022

Territory Manager

Advanced Chemical Solutions
03.2016 - 07.2018

Quality Control Inspector

Bioscience Labs
07.2011 - 03.2016

Bachelor of Science - Health Sciences

Boise State University
Aaron M. Hoffman