Abigail McNaughton
Billings
Summary
Detail-oriented professional with experience in housekeeping and hospitality. Skilled in multitasking and organization, contributing to outstanding guest experiences and maintaining high cleanliness standards. Committed to supporting team success in a fast-paced environment.
Overview
2027
2027
years of professional experience
Work History
Housekeeper
Woodspring Suites
02.2025 - 03.2026
- Cleaned and sanitized guest rooms, ensuring adherence to hotel standards for cleanliness and hygiene.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
- Enhanced efficiency, organizing cleaning supplies and equipment for easy access and minimal downtime.
- Changed bed linens and collected soiled linens for cleaning.
Front Desk Receptionist
Sleep Inn Hotel
- Greeted guests and provided information about hotel amenities and services.
- Managed check-in and check-out processes to ensure smooth guest experiences.
- Handled reservations, cancellations, and modifications efficiently through property management system.
- Responded to guest inquiries and resolved issues promptly to enhance satisfaction.
- Maintained accurate records of room availability and occupancy rates for effective operations.
- Processed payments and managed cash drawer with attention to detail and accuracy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Office Administrative Assistant
Northwest Industries of Montana
- Organized and maintained electronic filing systems, improving document retrieval efficiency.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
Housekeeper
Boothill Inn & Suites
- Performed laundry services, ensuring timely delivery of fresh linens and towels for guests.
- Utilized cleaning supplies and equipment safely and efficiently according to company standards.
- Assisted in inventory management by monitoring stock levels of cleaning materials and reporting shortages.
- Responded promptly to guest requests for additional amenities or maintenance issues, improving overall service quality.
- Collaborated with team members to ensure seamless operations during peak occupancy periods.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Barista
Classy and Sassy
- Prepared and served high-quality beverages in fast-paced environment.
- Operated espresso machines and coffee brewing equipment accurately.
- Maintained cleanliness and organization of workstations to ensure efficiency.
- Assisted customers with menu selections and provided exceptional service.
Education
High School Diploma -
Lockwood Highschool
Billings, MT05-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- File organization
- Multitasking and organization
- Decision-making
- Phone etiquette
- Payment processing
Timeline
Housekeeper
Woodspring Suites
02.2025 - 03.2026
Front Desk Receptionist
Sleep Inn Hotel
Office Administrative Assistant
Northwest Industries of Montana
Housekeeper
Boothill Inn & Suites
Barista
Classy and Sassy
High School Diploma -
Lockwood Highschool