Adam Henneberry
Billings
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Hardworking and reliable with strong ability in promoting business. Offering friendly and productive service. Highly organized, proactive and punctual with team-oriented mentality.
Overview
8
8
years of professional experience
Work History
Teller Operations Assistant
Stockman Bank
04.2023 - Current
- Managed monthly, quarterly, and semi-annual certifications for Billings branches.
- Assisted in standard operating procedures to maintain consistency and accuracy across all tasks.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Monitored and updated inventory, maintained accurate records of inventory
CUSTOMER SERVICE REPRESENTATIVE
Stockman Bank Of Montana
04.2020 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Developed strong customer relationships to encourage repeat business
- Set up and activated customer accounts
BANK TELLER
Stockman Bank Of Montana
09.2019 - 04.2020
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Reconciled cash and checks against computer records at end of shift
- Responded and assisted customers with account inquiries and updates
- Explained bank services, financial products and applicable fees to customers
- Welcomed customers and offered pleasant service during entire transaction
- Took on additional shifts during busy periods to minimize staffing shortages
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
SALES MANAGER
Play It Again Sports
06.2017 - 09.2019
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
- Performed sales consultations and educated clients on products and services
- Helped run the Play It Again Instagram page, coming up with fun ideas and videos to promote the local business
Education
Some College - Biology
Montana State University - Billings
Billings, MTHigh School Diploma -
Billings Sr High School
Billings, MT06.2015
Skills
- Issue and Complaint Resolution
- Data Entry
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Order and Refund Processing
- Customer Account Management
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
Accomplishments
Graduate of Leadership Billings
Timeline
Teller Operations Assistant
Stockman Bank
04.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Stockman Bank Of Montana
04.2020 - 10.2022
BANK TELLER
Stockman Bank Of Montana
09.2019 - 04.2020
SALES MANAGER
Play It Again Sports
06.2017 - 09.2019
High School Diploma -
Billings Sr High School
Some College - Biology
Montana State University - Billings
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