Addrianna Ledford
Miles City
Summary
Detail-oriented professional with experience in customer service and patient care. Skilled in medical record management and emergency response. Committed to fostering a safe environment and enhancing guest satisfaction through effective communication and teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Monitor
Eastern Montana Industries
Miles City
05.2025 - 09.2025
- Logged nightly activities and incidents to ensure thorough documentation and accountability.
- Communicated effectively with team members to address safety concerns promptly.
- Enforced facility rules and regulations to enhance safety for guests and staff.
- Responded swiftly to alarms and emergencies following established protocols.
- Interacted courteously with guests to ensure their comfort.
- Adhered to safety protocols at all times while on duty.
- Reported incidents and coordinated corrective actions to address safety issues effectively.
- Inspected common areas for cleanliness and safety hazards regularly throughout the shift.
- Communicated effectively with staff on duty during shifts.
- Established friendly relationships with regular guests, members and residents.
- Oversaw general upkeep of public areas and restrooms.
Night Auditor
Red Lion Hotels
Seaside
05.2023 - 09.2024
- Managed front desk operations during night shifts efficiently and accurately.
- Processed guest check-ins and check-outs efficiently, ensuring high guest satisfaction.
- Reconciled daily financial transactions and maintained accurate records.
- Assisted guests with inquiries, providing exceptional customer service at all times.
- Monitored hotel security systems to ensure a safe environment for guests.
- Prepared nightly reports detailing occupancy rates and financial summaries.
- Collaborated with housekeeping to address guest requests and room assignments promptly.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Reconciled cash drops and credit card transactions to identify and resolve auditing discrepancies.
- Resolved customer issues quickly while maintaining a high level of professionalism.
Walmart Associate
Walmart
Warrenton
10.2021 - 05.2023
- Assisted customers with product inquiries and store navigation.
- Managed inventory levels and restocked shelves to ensure product availability.
- Maintained cleanliness and organization of sales floor and stock areas.
- Monitored customer behavior to support loss prevention efforts and minimize theft.
- Provided friendly customer service to build relationships and enhance customer satisfaction.
Lifeguard
Terry Township
Terry
05.2020 - 08.2020
- Monitored pool activities, ensuring safety and well-being of patrons.
- Rescued individuals in distress and administered first aid.
- Enforced facility rules and regulations to maintain a safe environment.
- Conducted regular safety drills and emergency response training sessions.
- Inspected pool equipment and facilities for cleanliness and proper functioning.
- Organized and led recreational activities to enhance community engagement and enjoyment.
- Communicated safety procedures clearly to team members and patrons, fostering a culture of safety.
Tutor
Terry High School
Terry
08.2019 - 05.2020
- Assisted students with homework and exam preparation strategies to enhance their understanding and performance.
- Established supportive environment fostering student participation and building confidence.
- Promoted active engagement by inviting students to seek clarification on unclear subjects.
Education
Phlebotomy Tech Cert - Phlebotomy
Penn Foster College
Scottsdale, AZ02-2027
Skills
- Emergency response
- Patient care
- First aid and CPR
- AED operation
- Medical record management
- Record keeping
- Team collaboration
- Multitasking capacity
- Attention to detail
- Customer service
Certification
- CPR
Timeline
Night Monitor
Eastern Montana Industries
05.2025 - 09.2025
Night Auditor
Red Lion Hotels
05.2023 - 09.2024
Walmart Associate
Walmart
10.2021 - 05.2023
Lifeguard
Terry Township
05.2020 - 08.2020
Tutor
Terry High School
08.2019 - 05.2020
Phlebotomy Tech Cert - Phlebotomy
Penn Foster College