Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Military Service
Timeline
Generic
Adem Alphan

Adem Alphan

Mosta,32

Summary

Seeking a managerial position after excelling as a Service Operations Manager in the iGaming sector. My expertise lies in leadership, management, multitasking, and adeptly handling multiple challenges concurrently.

Overview

14
14
years of professional experience

Work History

Service Operations Manager

Authentic Gaming
07.2022 - Current
  • Creating Daily KPIs through Excel on Human vs System errors, Downtime, Timing reports and Wrong results
  • Monitoring live and automatic tables through BackOffice and IVMS for Malta, Spain and Germany tables in Roulette, Baccarat and Blackjack
  • Managing gaming integrity across all games
  • Analysing BackOffice data as well as Opening/Closing tables
  • Handling any live dealer issues
  • Knowledge of all Casino Games and Risk factors for Game Shows, Roulette, Blackjack and Baccarat
  • Use of Jira for ticketing
  • Use of Confluence for updating procedures
  • Use of Cerebro to monitor any elastic alerts of the games
  • Use of PitManager app to create and publish the daily rotation for the Game Presenters

Game Presenter

Authentic Gaming
07.2021 - 06.2022
  • Present and host Roulette, Blackjack, Baccarat and Game Shows in a live studio environment for real players via live online streaming
  • Following all gaming policies and procedure
  • Participate in the creation and improvement of scripts, game rules and sidebets

Game Presenter

NetEnt
11.2017 - 12.2020
  • Presenting the games for Roulette, Blackjack and ProBlackjack and Perfect Blackjack in a live studio environment

Manager

Mimoza Restaurant
01.2015 - 01.2017
  • Manager of Five-star Restaurant managing staff of +15 employees

Windsurfing Instructor

Mindos Sailing Yacht Charter
03.2013 - 07.2015
  • Responsible for windsurfing classes for adults and children

Owner

Rainbow Rent a Car
01.2011 - 02.2013
  • Managing business accounts
  • Liaising with Customers
  • Monthly KPIs
  • Resolving customer issues
  • Handling payments

Sales Person

Shoesme Shop
10.2010 - 10.2011
  • Selling goods such as shoes and bags

Education

Certification: Baccarat, GameShow, Blackjack, Roul -

Authentic Gaming
Malta
10.2021

Netent Module 1, 2, 3 - Blackjack And Roulette -

NetEnt
10.2021

RS4 Windsurf Instructor License -

Turkish Sailing Federation
Turkey
10.2016

Amateur Sailing License -

A.D.E.S. Amator Denizci Egitim Sistemi
Turkey
10.2016

Patnos Technical and Industrial Vocational High School
Agri, Turkey
10.2006

Skills

  • Jira
  • Azure
  • Confluence
  • IVMS
  • Cerebro
  • Excel
  • PitManager
  • Effective Time Management
  • Teamwork
  • Customer Service
  • Leadership
  • Strong Communication Skills

Accomplishments


  • iGaming Idol Winner 2022
  • Created all Standard Blackjack gaming rules for Authentic Gaming ltd

Military Service

Officer Soldier, 10/2009, 10/2012

Timeline

Service Operations Manager

Authentic Gaming
07.2022 - Current

Game Presenter

Authentic Gaming
07.2021 - 06.2022

Game Presenter

NetEnt
11.2017 - 12.2020

Manager

Mimoza Restaurant
01.2015 - 01.2017

Windsurfing Instructor

Mindos Sailing Yacht Charter
03.2013 - 07.2015

Owner

Rainbow Rent a Car
01.2011 - 02.2013

Sales Person

Shoesme Shop
10.2010 - 10.2011

Certification: Baccarat, GameShow, Blackjack, Roul -

Authentic Gaming

Netent Module 1, 2, 3 - Blackjack And Roulette -

NetEnt

RS4 Windsurf Instructor License -

Turkish Sailing Federation

Amateur Sailing License -

A.D.E.S. Amator Denizci Egitim Sistemi

Patnos Technical and Industrial Vocational High School

Similar Profiles

CREATE PROFILE
Adem Alphan