Adiel Spiteri
Paola
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive with 14 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Sciacca Grill
01.2024 - Current
- Leading and managing the restaurants daily operations.
- Training and supervising staff to ensure high service standards.
- Monitoring inventory and ordering supplies.
- Ensuring compliance with health and safety regulations.
- Enhancing customer satisfaction through exceptional service.
- Organizing and coordinating events to ensure smooth execution and customer satisfaction.
Restaurant Manager
Kitchen Concepts
12.2021 - 12.2023
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Assistant Restaurant Manager
Kitchen Concepts
03.2013 - 12.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Second Assistant Manager
McDonalds
01.2012 - 03.2013
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Italy Trainee Manager
McDonalds
10.2011 - 01.2012
- Explained services and products to customers in friendly and engaging way.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
McDonalds Malta Swing Manager
04.2010 - 09.2011
Crew trainer
McDonalds Malta
02.2010 - 03.2010
Crew member
McDonalds Malta
01.2009 - 01.2010
Machine operator
ST Microelectronics
06.2001 - 07.2001
Sales Assistant
Number Eleven Boutique Plaza
06.2000 - 10.2000
- Organizing Stock, reconciliation of cash at end of day directly with owners, handling of customers and complaints.
Sales Assistant
Baggit Shoe Boutique
06.1999 - 09.1999
- Ordering new stocks and models, reconciliation of cash at end of day directly with owners, handling of customers and complaints
- Acknowledgments Achieved
- Personal skills and competences
Education
Award in Wines
WSET Level 2
London, UK04.2024
Matriculation -
Maria Regina Junior Lyceum
2000
Skills
- Able to work in a team
- Able to handle pressure
- Organizational skills and competences
- Multi tasking
- Communication skills
- Labour and Food Cost Control
- Food handling course
- Food Preparation and Safety
- First aid course
- Fire training course
- Hiring and Training
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Certification
Level 2 School Leaving Certificate
Ordinary Level Certificate in: English Language English Literature Maltese Mathematics Physics Spanish Italian Theory of Music Business Studies Religion Environmental Science
Giovanni Curmi Higher Secondary
Languages
Maltese
Native language
English
Advanced
C1
Italian
Proficient
C2
Spanish
Elementary
A2
Timeline
Restaurant Manager
Sciacca Grill
01.2024 - Current
Restaurant Manager
Kitchen Concepts
12.2021 - 12.2023
Assistant Restaurant Manager
Kitchen Concepts
03.2013 - 12.2021
Second Assistant Manager
McDonalds
01.2012 - 03.2013
Italy Trainee Manager
McDonalds
10.2011 - 01.2012
McDonalds Malta Swing Manager
04.2010 - 09.2011
Crew trainer
McDonalds Malta
02.2010 - 03.2010
Crew member
McDonalds Malta
01.2009 - 01.2010
Machine operator
ST Microelectronics
06.2001 - 07.2001
Sales Assistant
Number Eleven Boutique Plaza
06.2000 - 10.2000
Sales Assistant
Baggit Shoe Boutique
06.1999 - 09.1999
Award in Wines
WSET Level 2
Matriculation -
Maria Regina Junior Lyceum
Similar Profiles
Marco FacciutiMarco Facciuti
Restaurant Waiter at Tenuta SciaccaRestaurant Waiter at Tenuta Sciacca
Nicolle NaserNicolle Naser
Accounting Specialist at Sciacca IncAccounting Specialist at Sciacca Inc
Inez HernandezInez Hernandez
Cook Trainer at cafe rio Cafe Rio Mexican Grill grillCook Trainer at cafe rio Cafe Rio Mexican Grill grill