Adiel Spiteri
Paola
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive with 15 years of experience in team leadership in the Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Known for strong team collaboration and reliability, adapting seamlessly to changing needs. Proficient in resource management and strategic planning.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Administrator (Cafe' Operations)
Xjenza Malta
Kalkara, Malta
08.2024 - Current
- Streamline administrative tasks to support operational efficiency across departments.
- Managing scheduling and coordination of executive meetings, ensuring optimal use of resources.
- Develop and implement cafeteria policies to improve workflow and communication.
- Aid training programs for new staff, fostering a culture of continuous improvement and development.
- Cost and plan menus.
- Oversee daily operations, ensuring adherence to company policies and safety regulations.
- Developing and implement strategic plans to enhance team productivity and efficiency.
- Manage budgets and resource allocation, optimizing operational costs without compromising quality.
- Facilitate cross-departmental collaboration to streamline processes and improve service delivery.
- Analyze performance metrics, identifying areas for improvement and implementing corrective actions.
- Manage and motivate employees to be productive and engaged in work.
- Accomplishe multiple tasks within established time frames.
Restaurant Manager and Event Coordinator
Sciacca Grill
Malta
01.2024 - 08.2024
- Leading and managing the restaurants daily operations.
- Training and supervising staff to ensure high service standards.
- Monitoring inventory and ordering supplies.
- Ensuring compliance with health and safety regulations.
- Enhancing customer satisfaction through exceptional service.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed event logistics and operations.
- Organizing and coordinating events and special dinners ensuring smooth execution and high customer satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Restaurant Manager
Kitchen Concepts
Malta
12.2017 - 12.2023
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw the hiring and training of new staff to prepare for the restaurants opening.
- Planned and executed the opening of a new restaurant.
- Implemented operational procedures and staff training programs to ensure a smooth launch.
Assistant Restaurant Manager
Kitchen Concepts
03.2013 - 12.2017
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Assistant Manager
McDonalds
Malta
01.2012 - 03.2013
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Italy Trainee Manager
McDonalds
10.2011 - 01.2012
- Explained services and products to customers in friendly and engaging way.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
McDonalds Malta Swing Manager
Premier Restaurants
04.2010 - 09.2011
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored team members on effective customer service techniques.
- Managed inventory levels, reducing waste through efficient stock management practices.
- Implemented new scheduling system, improving staff coverage during peak hours.
- Conducted performance evaluations to identify areas for employee development and improvement.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Crew trainer
McDonalds Malta
02.2010 - 03.2010
Crew member
McDonalds Malta
01.2009 - 01.2010
Machine operator
ST Microelectronics
06.2001 - 07.2001
Sales Assistant
Number Eleven Boutique Plaza
06.2000 - 10.2000
- Organizing Stock, reconciliation of cash at end of day directly with owners, handling of customers and complaints.
Education
Award in Wines
WSET
London, UK04-2024
Matriculation -
Maria Regina Junior Lyceum
Blata L-Bajda2000
Skills
- Collaborated effectively within teams to achieve common goals
- Assisted in managing stressful situations with composure
- Demonstrated strong organizational abilities and skills
- Supported multiple tasks simultaneously
- Facilitated clear and effective communication
- Monitored labor and food costs efficiently
- Completed first aid training course successfully
- Participated in fire safety training sessions
- Contributed to hiring and training initiatives
- Oversaw team dynamics and performance
- Managed inventory control and maintained accurate records
- Engaged customers positively and professionally
Certification
WSET Wine & Spirit Education Trust
WSET Level 2 Award in Wines
Level 3 School Leaving Certificate
Ordinary Level Certificate in: English Language English Literature Maltese Mathematics Physics Spanish Italian Theory of Music Business Studies Religion Environmental Science
Giovanni Curmi Higher Secondary
Languages
Maltese
Native language
English
Proficient
C2
Italian
Proficient
C2
Spanish
Elementary
A2
Skills - Events
- Event Planning and Coordination - Extensive experience in planning and coordinating various types of events, including dinners, private parties, and corporate events.
- Logistics Management - Proficient in managing event logistics such as menu planning, staffing, guest services, and supplier coordination.
- Client Relations - Experienced in understanding client requirements and tailoring event services to meet their needs.
- On-Site Supervision - Capable of supervising on-site event operations to ensure seamless execution and high customer satisfaction.
- Post-Event Evaluation - Proficient in evaluating event success, gathering feedback, and implementing improvements for future events.
Accomplishments
Awarded Employee of the month April 2009
Awarded Employee of the month November 2010
Awarded Employee of the year 2010
Awarded Best Supporting Role 2016
Timeline
Senior Administrator (Cafe' Operations)
Xjenza Malta
08.2024 - Current
Restaurant Manager and Event Coordinator
Sciacca Grill
01.2024 - 08.2024
Restaurant Manager
Kitchen Concepts
12.2017 - 12.2023
Assistant Restaurant Manager
Kitchen Concepts
03.2013 - 12.2017
Assistant Manager
McDonalds
01.2012 - 03.2013
Italy Trainee Manager
McDonalds
10.2011 - 01.2012
McDonalds Malta Swing Manager
Premier Restaurants
04.2010 - 09.2011
Crew trainer
McDonalds Malta
02.2010 - 03.2010
Crew member
McDonalds Malta
01.2009 - 01.2010
Machine operator
ST Microelectronics
06.2001 - 07.2001
Sales Assistant
Number Eleven Boutique Plaza
06.2000 - 10.2000
Matriculation -
Maria Regina Junior Lyceum
Award in Wines
WSET