Adrian Formosa
Birguma,38
Summary
Results-oriented with 25+ years experience in banking with focus on Operations and Projects. Ability in streamlining processes to improve organisational efficiency and customer experience. Use independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Head of Operations
Izola Bank
01.2015 - Current
- Transformed the bank's call centre into a Banking Operations unit handling retail deposit customers, factoring operations and back office operations
- Implemented a new factoring product line targeting corporate entities in Malta, France and Belgium.
- Revamped the online client onboarding process, the internet banking system and mobile apps.
- Implemented data-driven decision-making processes, to reduce the factoring risk exposure of the bank by 50%.
- Reduced operational costs by streamlining operational processes and reducing inefficiencies. Improvement of 90% in factoring operations and 30% in banking operations.
- Improved overall productivity with the introduction of automated process.
- Ensured compliance with industry regulations and company policies.
- Led cross-functional teams to achieve company goals and targets.
- Increased customer satisfaction by actively improving the customer touch points and focusing on instilling a culture of professional customer service.
Service Manager
APS Bank
01.2010 - 12.2014
- Directed a newly formed unit of developers and project leaders to enhance IT service delivery, Business Process re-engineering, and Project Management.
- Chaired an Internet Banking committee to devise strategies to drive customer requests to online channels.
- Managed the implementation of change requests to the bank's core banking system.
- Involved in projects relating to the replacement of the core banking system replacement and system integrations to the data warehouse.
- Managed Business Process re-engineering initiatives, including Operations review, Contracts Management, Customer Complaints handling, and CRM - Service Management.
- Monitored IT service performance, and ensured continuous business improvement initiatives.
Corporate Strategy
APS Bank
06.2007 - 12.2009
- Implemented a Human Resources platform to manage staff attendance, overtime and vacation leave.
- Implemented a Health and Safety policy,
- Managed supplier relations, ensuring smooth communication and efficient procurement for the bank's Administration unit.
- Involved in developing a marketing strategy of deposit products for teenagers and university students.
- Assigned as a testing and Implementation coordinator for the EURO Changeover project,
- Chaired the bank's Social Activities Committee.
Business Analyst
Aps Bank
05.2002 - 06.2007
- Worked as a business analyst within a Business Systems unit.
- Supervised system developers in supporting the Bank's IT systems.
- Analysed operational processes and prepared reports for software development within the IT Services Division.
- Conducted testing, implemented fixes, and performed IT parameterization.
- Generated new products, system interfaces, and managed projects including ERMII and IBAN implementation.
- Certified fixes, implemented enhancements, and provided teller support as part of daily duties.
- Provided training to the bank's staff at all levels.
Core Banking Project
APS Bank
01.2000 - 05.2002
- Selected by the bank to join a project team responsible to implement a new core banking system.
- Responsibilities included testing system procedures, formulating a user manual, and conducting staff training at all levels.
Education
MBA - Finance
University of Leicester
LeicesterDiploma in Management Studies
University of Malta
MaltaCertificate in Banking (CIB)
Chartered Institute of Bankers
MaltaCertificate in Home Loan Finance (CeHLF)
Institute of Financial Services
MaltaSkills
- Organisational Structuring
- Team Leadership
- Operations Management
- Customer Relations
- Performance Improvement
- Product Development
- Business Growth Initiatives
Timeline
Head of Operations
Izola Bank
01.2015 - Current
Service Manager
APS Bank
01.2010 - 12.2014
Corporate Strategy
APS Bank
06.2007 - 12.2009
Business Analyst
Aps Bank
05.2002 - 06.2007
Core Banking Project
APS Bank
01.2000 - 05.2002
MBA - Finance
University of Leicester
Diploma in Management Studies
University of Malta
Certificate in Banking (CIB)
Chartered Institute of Bankers
Certificate in Home Loan Finance (CeHLF)
Institute of Financial Services
Similar Profiles
Rebecca Nicole DeguaraRebecca Nicole Deguara
Front Office Administrator at Izola BankFront Office Administrator at Izola Bank
Kurt GrimaKurt Grima
Head of FINANCE & TREASURY MANAGER at IZOLA BANK plcHead of FINANCE & TREASURY MANAGER at IZOLA BANK plc
Tenise TaylorTenise Taylor
Hostess at IZOLAHostess at IZOLA