Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aiden Metoyer

Bozeman

Summary

Dynamic professional with over 8 years of advanced customer service experience, complemented by strong interpersonal and team management skills. Highly adaptable and flexible, with a proven ability to thrive in fast-paced environments while maintaining effective communication. Possesses technological skills and a deep commitment to cleanliness and operational excellence. Ready to contribute to team success and enhance customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Glamping Butler

The Resort at Paws Up
06.2024 - 09.2024
  • Managed full-service luxury campgrounds at a 4-star Forbes resort.
  • Managed itineraries and assisted in planning daily activities for guests.
  • Organized and conducted high touch breakfast and coffee services, ensuring setup and takedown of dining pavilions.
  • Managed and provided full service for high-level event groups.
  • Consulted with others and organized a team in creating a certain customer experience.
  • Designed setups and decorations to ensure a high-level aesthetic for influencer guests to utilize for their social media.
  • Completed setup and take-down for seasonally used guest accommodations, dining pavilions, and kitchens.
  • Curated customized drinks for guests, maintained and managed the bar as solo bartender.
  • Provided quality control for both raw and processed food products.
  • Upheld and assisted developing sanitation SOPs.
  • Provided staff with prompt and thoughtful support and assistance in problem-solving to ensure staff had what they needed as individuals to feel and do their best.
  • Uphold Forbes standards.

Lead Server

Broadwater Hot Springs
09.2023 - 05.2024
  • Managed weekday morning shifts maintaining restaurant service, bar service, and outdoor pool service as sole FOH worker and bartender.
  • Trained new staff and initiated engagement and interaction with the team.
  • Supervised other staff to ensure high standards were met in a timely manner.
  • Provided staff with prompt and thoughtful support and assistance in problem-solving to ensure staff had what they needed as individuals to feel and do their best.
  • Managed and provided full service for private events and meetings.
  • Resolved customer complaints and upheld company standards.
  • Provided engaging customer service for an enjoyable experience while monitoring order-taking and food turnaround times.
  • Maintained and monitored inventory of beer and wine.
  • Managed the cleanliness and organization of the restaurant, bar, and inventory storage and upkeep.
  • Ensured coverage for any open hours, with urgent response in case of personal emergencies for staff.

Assistant General Manager

Fairfield Inn & Suites
07.2022 - 09.2023
  • Oversaw daily operations for all departments, including housekeeping, front desks, and maintenance.
  • Resolved guest complaints and facilitated a high-quality experience.
  • Hired and trained new staff, facilitated HR administration, and managed employee development and retention.
  • Worked closely with the hotel's management team, facilitating effective communication.
  • Adhered to all safety policies and procedures, and maintained updated knowledge of hotel emergency procedures.
  • Prioritized high standards for guest satisfaction, employee satisfaction, and quality assurance.
  • Prioritized and maintained guest confidentiality.

Budtender

Helena Buds
02.2021 - 06.2022
  • Ensured every action was taken in compliance with Montana Law and categorized into the governmental METRC system.
  • Assisted guests with understanding and navigating the TAP website to register medical marijuana cards.
  • Maintained inventory and the safe disposal of excess waste.
  • Monitored any item being sold to verify the proper labels, weights and amounts.
  • Assisted with the cultivation, cleanliness and general operations in the warehouse.

Front Desk Associate

Gran Tree Inn Best Western Plus
08.2020 - 01.2021
  • Welcomed guests in a friendly and timely manner, confirmed their needs were met to their satisfaction upon arrival.
  • Managed and verified reservations on a daily basis, and organized room designation based on guest preference.
  • Provided information concerning hotel amenities and kept up to date on current and upcoming local activities.
  • Accepted cash, checks, and credit card payments.
  • Established and maintained upkeep of organization of filing and data/documents of importance.
  • Maintained and updated accurate records of reservations and payments.
  • Utilized problem solving allocation, directing critical issues to proper supervisors.

Front Desk Associate

Fairfield Inn & Suites
11.2019 - 08.2020
  • Greet guests with hospitality and ensure that their stay is satisfactory
  • Check-in guests, making sure ID and credit card are valid
  • Know how to operate FOSSE management system, telephone, and fax machine
  • Responsible for cash and card handling
  • Keep lobby and elevator areas clean
  • Wash and fold laundry then deliver it to linen closets

Server/Waiter

The Resort at Paws Up
11.2024 - 02.2025
  • Take and serve orders
  • Enter guest orders using resort POS systems
  • Know the sequence of service and follow it each time when approaching a table
  • Prepare tables with special attention to sanitation and presentation
  • Attend to guests upon entrance
  • Present menus and help guests select food/beverages
  • Answer questions pertaining to the Restaurant menus
  • Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations, and specials; Communicate food restrictions to Food & Beverage and Culinary team
  • Collaborate with server assistants to ensure guests needs are met
  • Check food before serving it to guest to ascertain that appearance, temperature, order and portions are correct
  • Converse with the guests at a high level, being aware of their needs and fulfill special requests as instructed by management or the guest directly
  • Ensure confidentiality of guests before and throughout their stay
  • Assist with guest service issues accurately and promptly; Communicate effectively with Restaurant Manager to assist
  • Maintain up-to-date awareness of Resort information and amenities
  • Work in collaboration with other teammates to deliver guests expectations
  • Maintain a clean, organized dining room and workstation
  • Perform opening and closing duties
  • Maintain table settings, cleanliness and service throughout the course of the meal
  • Present check in a timely manner
  • Follow all company and safety and security policies and procedures

Education

Bachelor of Arts - Architecture

Montana State University
Bozeman, MT
12-2028

Skills

  • Food Service
  • Guest relations
  • Front Desk
  • Microsoft Word
  • Bartending
  • Cleaning Experience
  • Restaurant Experience
  • Cash Handling
  • Guest Services
  • Laundry

Certification

  • CPR/AED
  • February 2020 to February 2022
  • The mentioned individual is now Certified in the mentioned Course by demonstrating proficiency by successfully passing the Examination in accordance with the Terms and Conditions of National CPR Foundation (NCPRF). Valid for 2 Years.

Timeline

Server/Waiter

The Resort at Paws Up
11.2024 - 02.2025

Glamping Butler

The Resort at Paws Up
06.2024 - 09.2024

Lead Server

Broadwater Hot Springs
09.2023 - 05.2024

Assistant General Manager

Fairfield Inn & Suites
07.2022 - 09.2023

Budtender

Helena Buds
02.2021 - 06.2022

Front Desk Associate

Gran Tree Inn Best Western Plus
08.2020 - 01.2021

Front Desk Associate

Fairfield Inn & Suites
11.2019 - 08.2020

Bachelor of Arts - Architecture

Montana State University

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Aiden Metoyer