Aimee Scicluna
Saint Paul’s Bay
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Bella Vista Hotel
10.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Agent
Eden Bowling
08.2024 - 10.2024
Front Desk Attendant
Paradise Bay Resort
06.2021 - 07.2024
Education
Extended Diploma in Foundation Studies For Security, Enforcement And Protection -
Malta College of Arts, Science And Technology (MCAST)
Foundation Certificate in Care -
Malta College of Arts, Science And Technology (MCAST)
English, Maths, Maltese, Italian, Religion,
Matsec
ECDL Certificate
Digital Competence
School Leaving Certificate -
Marija Regina
Mosta01.2019
Skills
- First Aid
- Physical Training
- Office Administration
- Personal Safety
- Microsoft Word
- PowerPoint
- Excel
- Firefighting
- ECDL
- Maltese
- English
- Communication
- Organizational
- Cash Management
- Problem-solving
- Time Management
- Hospitality services
- Front Office Support
- Front Desk Management
- File Management
- Guest Relations
- Microsoft Office knowledge
- Safety and security procedures
- Teamwork and Collaboration
- Sales expertise
- Welcoming guests
- Registration
- Hospitality service expertise
- Conflict Management
- Relationship Building
- Oral and written communications
- Automated telephone systems
- Problem-solving skills
- POS Systems
- Phone and Email Etiquette
- Cash Handling
- Greeting guests
- Knowledge of room master
Certification
- First Aid Certificate
- Extended Diploma in Foundation Studies for Security, Enforcement and Protection
- Foundation Certificate in Care
- School Leaving Certificate
- Driving license B
Personal Information
- Date of Birth: 10/25/03
- Nationality: Maltese
Languages
Maltese
Native language
English
Proficient
C2
Italian
Elementary
A2
Timeline
Front Desk Receptionist
Bella Vista Hotel
10.2024 - Current
Front Desk Agent
Eden Bowling
08.2024 - 10.2024
Front Desk Attendant
Paradise Bay Resort
06.2021 - 07.2024
Extended Diploma in Foundation Studies For Security, Enforcement And Protection -
Malta College of Arts, Science And Technology (MCAST)
Foundation Certificate in Care -
Malta College of Arts, Science And Technology (MCAST)
English, Maths, Maltese, Italian, Religion,
Matsec
ECDL Certificate
Digital Competence
School Leaving Certificate -
Marija Regina
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