ALAN BARBARA
Balzan,02
Summary
Operations Manager and talented leader for more than 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Choosing the right Working Staff to develop and achieve the Company targets.
Recruit and manage a team while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Conduct a balance between the Employee and the Company needs while keeping in mind the Employee standards and the Guest satisfaction.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Director and Human Resources
C A B Hospitality Services Ltd.
11.2021 - Current
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Streamlined recruitment processes for increased efficiency in hiring top talent.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Enhanced company culture by promoting diversity and inclusion initiatives.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
- Coordinated professional development programs that resulted in enhanced employee skills, boosting internal promotions.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained human resources regulatory compliance with local laws.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Processed employee claims involving performance issues and harassment.
- Provide updates on HR policy changes to employees to satisfy compliance and local laws.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Director
Confectionery And Catering
12.2020 - 10.2021
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
Island Resorts Ltd
01.2001 - 11.2020
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Sales and Marketing Administrator
Spray It
10.1999 - 01.2001
- Boosted sales revenue by developing and implementing strategic marketing plans and campaigns.
- Streamlined sales processes for increased efficiency and improved customer satisfaction.
- Conducted market research to identify new business opportunities and potential customers.
- Collaborated with cross-functional teams to drive product development and launch strategies.
Sales and Marketing Administrator
Kelly Down Trade And Marketing Ltd.
11.1996 - 03.1997
- Boosted sales revenue by developing and implementing strategic marketing plans and campaigns.
- Enhanced client relationships with thorough follow-up and excellent communication skills.
- Analyzed sales data to identify trends and areas for growth, recommending targeted strategies for improvement.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and exceeding expectations.
Front Office Receptionist
Arrigo Caterers Ltd
10.1994 - 10.1996
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Restaurant Waiter
Britannia Caterers Co. Ltd.
09.1992 - 09.1994
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
No Degree - Accounts And Economics
Mount Carmel College
St. Venera MaltaSkills
- Production
- Health and Safety Compliance
- Contract Management
- Food Handling License
- Elevator evacuation Certified
- Diversity Management
- Staff Training
- Operations Management
- Workforce Management
- Labour Relations
- Employee Relations and Conflict Resolution
- Staff Development
Certification
Food and Hygiene HACCP course
Diversity EU course
Fire Fighting course
First Aid course
Elevator evacuation course
HR Dakar course
Football
Football passion
Involved in the football Academy of the early years footballers. Assistant secretary and developing coordinator.
Languages
Maltese
Native language
English
Proficient
C2
French
Upper intermediate
B2
Italian
Proficient
C2
Timeline
Director and Human Resources
C A B Hospitality Services Ltd.
11.2021 - Current
Director
Confectionery And Catering
12.2020 - 10.2021
Operations Manager
Island Resorts Ltd
01.2001 - 11.2020
Sales and Marketing Administrator
Spray It
10.1999 - 01.2001
Sales and Marketing Administrator
Kelly Down Trade And Marketing Ltd.
11.1996 - 03.1997
Front Office Receptionist
Arrigo Caterers Ltd
10.1994 - 10.1996
Restaurant Waiter
Britannia Caterers Co. Ltd.
09.1992 - 09.1994
No Degree - Accounts And Economics
Mount Carmel College
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