Albert Glumac
Billings
Summary
Dynamic and results-driven professional with extensive experience at FedEx, excelling in customer service and team collaboration. Proven ability to enhance service quality and streamline workflows, while maintaining safety standards. Skilled in heavy lifting and problem-solving, consistently delivering exceptional results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Package Handler
FedEx
04.2023 - 11.2023
- Operated car wash equipment efficiently to ensure high-quality service delivery.
- Assisted customers in selecting services and provided product recommendations.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Collaborated with team members to streamline workflow and enhance service speed.
- Trained new attendants on operational procedures and customer service standards.
- Resolved customer inquiries promptly, ensuring a positive experience at all times.
- Participated in regular safety training sessions to uphold workplace safety standards.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
Team Member
Teryaki Maddness
03.2020 - 02.2022
- Collaborated with team members to ensure efficient order preparation and delivery.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Assisted in training new staff on operational procedures and customer service expectations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated kitchen equipment safely while preparing food according to company recipes and guidelines.
- Adapted quickly to changing priorities during peak hours, ensuring timely service delivery.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Boh Chef
Bubbas Bbq
07.2020 - 01.2021
- Prepared and cooked a variety of BBQ dishes, ensuring high-quality food standards.
- Assisted in managing kitchen operations, maintaining cleanliness and organization throughout workstations.
- Trained new kitchen staff on food preparation techniques and safety protocols to enhance team performance.
- Collaborated with front-of-house staff to ensure timely service and customer satisfaction during peak hours.
- Monitored cooking times and temperatures to guarantee food safety and quality standards adherence.
Assisstant Manager
Little Ceasers
01.2020 - 07.2020
- Assisted in training new staff on operational procedures and customer service protocols.
- Coordinated daily inventory checks to ensure product availability and quality standards.
- Implemented promotional campaigns to increase customer engagement and drive sales.
- Streamlined order processing workflows to enhance efficiency and reduce wait times.
- Monitored food safety compliance, ensuring adherence to health regulations and guidelines.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction levels.
- Collaborated with team members to maintain cleanliness and organization of the work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Wash Attendent
Mint Smartwash
03.2018 - 05.2019
- Operated car wash equipment efficiently to ensure high-quality service delivery.
- Assisted customers in selecting services and provided product recommendations.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Collaborated with team members to streamline workflow and enhance service speed.
- Trained new attendants on operational procedures and customer service standards.
- Resolved customer inquiries promptly, ensuring a positive experience at all times.
- Participated in regular safety training sessions to uphold workplace safety standards.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
Education
No Degree -
Billings West High
Billings, MTSkills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Adaptable to change
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multi-tasking strength
- Relationship building
- Excellent people skills
Timeline
Package Handler
FedEx
04.2023 - 11.2023
Boh Chef
Bubbas Bbq
07.2020 - 01.2021
Team Member
Teryaki Maddness
03.2020 - 02.2022
Assisstant Manager
Little Ceasers
01.2020 - 07.2020
Wash Attendent
Mint Smartwash
03.2018 - 05.2019
No Degree -
Billings West High