Alecia Kues

• Excelled in every store position and regularly backed up front-line staff.
• Trained and mentored new employees to maximize team performance.
• Exercised composure under pressure and in escalated customer service scenarios.
• Kept employees operating productively and working on task to meet business and customer needs.
• Trained back-up associates and led crew members in managing operations of storefront.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.

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• Cooperated with coworkers to improve customer experience and manage storefront.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
• Checked building to confirm maintenance and cleaning met code and regulations.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

• Completed accurate material and labor estimates for jobs with $Amount+ budgets.
• Investigated and resolved construction problems with diverse trades.
• Worked closely with owners throughout process to keep projects in line with individual visions.
• Organized materials, tools and equipment to supply team members.
• Read and understood plans and technical documentation for each job.
• Consulted with customers to understand desires and help each owner meet individual property objectives.
• Moved walls and installed them put up windows and doors also helped with roofing

• Completed on-time deliveries by choosing best and most efficient routes.
• Verified daily deliveries against shipping instructions before delivering to customers.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Kept and studied detailed mileage and fuel reports to track overall fuel costs.
• Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Communicated customer complaints, requests and feedback to company management for swift resolution.

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• Operated vehicle safely in highly congested areas with no traffic violations.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
• Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
• Fostered positive working relationships with regular customers.
• Maintained organized, clean and professional vehicle to protect company reputation with customers.
• Completed routine maintenance on truck to keep in working order.
• Planned delivery routes and most efficient methods of distribution.
• Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
• Safely loaded and unloaded Number pounds of Type and Type hazardous material without incident.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Successfully avoided time delivery delays by carefully planning best routes.
• Updated routes based on weather and road conditions in real time to decrease delivery times by Number%.
• Loaded and unloaded various delivery vehicles with correct order and balancing.
• Refilled truck after completing deliveries to return in ready-to-use condition.