Aleksandar Patkovic
Msida,34
Summary
Restaurant Supervisor with 10+ years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
12
12
years of professional experience
Work History
Restaurant Supervisor
Port 21 LTD (Marina Bay)
03.2023 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Restaurant Waiter
Port 21 (Royal Malta Yacht Club)
06.2022 - 03.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Hotel Manager
Hotel Integra
01.2017 - 06.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Hotel Waiter
Hotel Integra
06.2015 - 01.2017
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Head Waiter
Restaurant Nautilus
03.2013 - 11.2014
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
High School Diploma -
Trafic And Electric School
Doboj05.2012
Skills
Team Coordination
Hospitality
Staff Training
Service Quality
Team Management
Staff Supervision
Staff Management
Health and safety standards
Restaurant policies and procedures
Performance monitoring
Staff Scheduling
Customer Service
Languages
Serbian
Native language
English
Proficient
C2
Spanish
Elementary
A2
Italian
Beginner
A1
Timeline
Restaurant Supervisor
Port 21 LTD (Marina Bay)
03.2023 - Current
Restaurant Waiter
Port 21 (Royal Malta Yacht Club)
06.2022 - 03.2023
Hotel Manager
Hotel Integra
01.2017 - 06.2022
Hotel Waiter
Hotel Integra
06.2015 - 01.2017
Head Waiter
Restaurant Nautilus
03.2013 - 11.2014
High School Diploma -
Trafic And Electric School
Similar Profiles
Jacob DrydenJacob Dryden
Head Food Runner at Port Tobacco MarinaHead Food Runner at Port Tobacco Marina
Roberta SchwarczRoberta Schwarcz
Waitress Supervisor at Hotel Marina PortWaitress Supervisor at Hotel Marina Port
Mykayla FryeMykayla Frye
Hostess at Port Tobacco Marina RestaurantHostess at Port Tobacco Marina Restaurant