Alessandro La Cava
Customer Services Operator
165 Fl 3 Orchid Court, Triq Il-Granmastri Marsaskala
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Customer Service Agent
SD Services Ltd
2015.08 - 2022.05
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Customer Service Agent
ZP Services Ltd
2014.03 - 2015.08
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Addressed customer account discrepancies and concerns.
Affiliate Manager
GVC New Limited
2012.05 - 2013.08
- Utilized advanced tracking tools alongside analytics software in order to optimize campaign performance thereby boosting revenues.
- Collaborated with internal teams such as marketing, legal, finance, and product development to execute successful campaigns seamlessly.
- Implemented tailored incentive programs for top-performing affiliates, driving increased revenue generation.
- Optimized affiliate marketing campaigns by analyzing performance data and adjusting strategies accordingly.
Customer Service Operator
Gaming VC Corporation Ltd
2007.12 - 2012.04
- Collaborated with team members to share best practices and improve overall service quality.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
- Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
Education
High School Diploma -
ITIS Verona Trento
Messina 2001.04 -
Skills
Customer service
Call control
Decision-making
Information verification
Complaint handling
Time management
Timeline
Customer Service Agent
SD Services Ltd
2015.08 - 2022.05
Customer Service Agent
ZP Services Ltd
2014.03 - 2015.08
Affiliate Manager
GVC New Limited
2012.05 - 2013.08
Customer Service Operator
Gaming VC Corporation Ltd
2007.12 - 2012.04
High School Diploma -
ITIS Verona Trento
2001.04 -