Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Alexandra Calleja

Alexandra Calleja

Saleperson
Qormi

Summary

Dynamic sales professional with a proven track record at EMY'S ENTERPRISE, excelling in customer relationship building and sales development. Recognized for exceeding sales targets and enhancing client satisfaction through tailored solutions. Strong time management and product knowledge skills drive success in fast-paced environments, ensuring exceptional service and loyalty.

Overview

17
17
years of professional experience

Work History

Sales Representative

EMY'S ENTERPRICE
Luqa, Luqa
10.2023 - Current
  • Building strong relationships with clients.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Visited customer locations to evaluate requirements and new product offerings.

Shop Supervisor

The Convenience Shop
05.2022 - 10.2022
  • Streamlined operations through effective employee scheduling and task delegation.
  • Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
  • Checked incoming orders and organized new stock.
  • Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
  • Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
  • Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
  • Trained other employees on how to operate scanners for inventory counts.
  • Continuously monitored industry trends to stay competitive within the market space while adapting business strategies accordingly.
  • Developed strong team dynamics, fostering a positive work environment for all staff members.

Shop Manager

JB Stores
11.2011 - 06.2020
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Waitress

Dolmen Complex
02.2010 - 01.2013
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Waitress

Hospitalityt Services Company
11.2008 - 06.2011
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Lilly of The Valley Secondary School
Mosta

San Pawl Il Bahar Primary School

Skills

Customer service

Sales development

Time management

Client service

Customer needs assessment

Sales closing

Customer relationship building

Product and service knowledge

Interests

Enjoying nature

Love spending time at home with my family

Travel

Timeline

Sales Representative

EMY'S ENTERPRICE
10.2023 - Current

Shop Supervisor

The Convenience Shop
05.2022 - 10.2022

Shop Manager

JB Stores
11.2011 - 06.2020

Waitress

Dolmen Complex
02.2010 - 01.2013

Waitress

Hospitalityt Services Company
11.2008 - 06.2011

San Pawl Il Bahar Primary School

Lilly of The Valley Secondary School

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Alexandra CallejaSaleperson