Alexandra Szabo
Ghajnsielem
Summary
Customer Service Agent and Receptionist experienced in delivering high-quality support and managing front desk operations. Fostered positive relationships and ensured client satisfaction through effective communication and problem-solving. Focused on contributing to company growth while upholding brand missions in all interactions.
Overview
8
8
years of professional experience
4028
4028
years of post-secondary education
Work History
Photographer
Photointravel
Melliha
03.2026 - Current
- Partnered with clients to clarify photography needs and preferences, ensuring tailored output.
- Evaluated customer inquiries to identify specific photography requirements for optimal service delivery.
- Enhanced visual appeal of photos through editing and retouching with industry-standard software.
Receptionist
The Grand Hotel
Ghansielem
01.2026 - 03.2026
- Greeted guests warmly and assisted with check-in and check-out procedures.
- Welcomed visitors at front desk and answered inquiries about facilities.
- Coordinated room bookings, ensuring accurate reservation records for seamless guest check-in and check-out.
- Addressed guest concerns promptly, contributing to positive guest experiences and satisfaction.
- Collaborated with housekeeping to ensure room readiness for arriving guests.
- Managed phone calls, ensuring timely redirection of inquiries to enhance departmental communication.
- Handled mail and packages, ensuring timely delivery to guests and staff.
- Maintained cleanliness and organization of the reception area at all times.
- Performed data entry tasks into various computer systems accurately and promptly.
Coustumer Service Agent
Transport For London
London
01.2023 - 04.2024
- Responded to customer inquiries, providing timely solutions via e-mails and phone support to enhance customer experience.
- Resolved customer complaints and issues with professionalism and empathy.
- Assisted customers with product information, order status, and general inquiries, ensuring clarity and satisfaction.
- Worked collaboratively with other team members to ensure customer satisfaction.
- Maintained a positive and professional attitude in all customer interactions.
- Utilized strategic planning to prioritize and manage workload effectively.
- Identified process improvement opportunities and provided actionable feedback to leadership to enhance service delivery.
Receptionist
Mazars
City of London
09.2022 - 12.2022
- Provided excellent customer service by promptly answering and directing all incoming calls, reducing waiting time.
- Answered phone calls via Microsoft Teams to ensure timely client welcome.
- Answer phone calls using Microsoft teams to welcome clients on time.
- Managed emails and addressed meeting room booking queries efficiently.
- Utilized booking system to efficiently coordinate incoming bookings.
- Leveraged technical knowledge to ensure timely management of bookings.
- Performed general administrative tasks in Microsoft Word and Excel to support office operations.
- Logged in and filed incoming documents and client information whilst adhering to GDPR requirements.
Inbound call Handler - NHS Covid line
Cordant people
London
10.2021 - 07.2022
- Achieved a customer satisfaction rating of 97% within 8 months of employment.
- Address all customer service queries in a polite, accurate, and timely fashion.
- Improved customer loyalty through follow-up calls and attentive service.
- Developed follow-up call systems to resolve complaints and strengthen customer loyalty.
- Collaborated with upper management to enhance customer satisfaction.
- Logged call details and customer information in secure systems, improving data collection.
- Provided consistent service across multiple communications platforms, challenging brand values throughout customer interactions.
- Met home working requirements and worked independently.
- Excellent verbal and written communication skills help to to get the job done in time.
- Supported NHS Digital initiatives through effective communication and teamwork.
Shop supervisor
Ahimsa The Vegan Cafe
London
10.2019 - 08.2021
- Coached and mentored junior retail staff, enhancing quality and productivity standards.
- Developed strategic staff schedules for effective workload management around peak hours.
- Expertly received and resolved complaints to ensure 100% customer satisfaction rates.
- Utilised visual merchandising and window display coordination skills to increase foot traffic.
- Conducted daily store security checks to ensure compliance with health and safety legislation.
STORE SUPERVISOR
MAICHAI LONDON
London
03.2018 - 12.2018
- Supervised staff interactions with suppliers, contributing to 5% increase in store sales during first month.
- Monitored staff behavior and presentation to ensure alignment with company values, enhancing team morale.
- Executed store opening and closing procedures with attention to detail, reinforcing safety protocols.
Education
ICQ Level 2 Certificate in Customer Service, Free2learn
London 04.2023 - 07.2023
Web-developer diploma -
Eszterhazy Karoly College
EgerHigh School Diploma -
Eventus Business and Art High School
EgerSkills
- Customer Service
- Customer-Centric Approach
- Customer interaction skills
- Customer Data Handling
- Client support
- Conflict Resolution
- Technical Troubleshooting
- IT Skills
- Microsoft Excel
- Microsoft Office
- Attention to detail
- Ability to Multitask
- Time Management
- Time optimization skills
- Works under pressure
- Team collaboration
- Adaptability
- Empathetic Engagement
- Communication Skills
- Strong communication skills
- Effective communication
- Resourceful
- Problem solving
- Team collaboration
- Attention to detail
- Problem solving
- Customer Relationship Management
Hobbies and Interests
- Creating vegan recipes
- Hiking
- Learning about how to stay healthy
Languages
Hungarian
First Language
English
Proficient
C2
Timeline
Photographer
Photointravel
03.2026 - Current
Receptionist
The Grand Hotel
01.2026 - 03.2026
ICQ Level 2 Certificate in Customer Service, Free2learn
04.2023 - 07.2023
Coustumer Service Agent
Transport For London
01.2023 - 04.2024
Receptionist
Mazars
09.2022 - 12.2022
Inbound call Handler - NHS Covid line
Cordant people
10.2021 - 07.2022
Shop supervisor
Ahimsa The Vegan Cafe
10.2019 - 08.2021
STORE SUPERVISOR
MAICHAI LONDON
03.2018 - 12.2018
Web-developer diploma -
Eszterhazy Karoly College
High School Diploma -
Eventus Business and Art High School