Alexandria Thompson
Great Falls
Summary
Motivated college student with experience in customer service, retail, and healthcare environments. Reliable, detail-oriented, and adaptable, with strong communication and time-management skills.
Experienced barista skilled in preparing and serving coffee and specialty beverages, memorizing recipes, operating and maintaining equipment, and efficiently handling customer orders. Known for providing friendly, courteous service and consistently receiving positive customer feedback.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Barista / Cashier
GFC MSU Bookstore
Great Falls
08.2024 - Current
- Provided customer service to students and staff in a fast-paced campus setting
- Operated cash register, stocked inventory, and prepared food and beverages
- Assisted students with locating correct textbooks and materials
- Completed campus mail deliveries and supported daily bookstore operations
Sales Associate
Tradehome Shoe Store
Great Falls
06.2025 - 01.2026
- Delivered high-quality customer service and communicated promotions at point of sale
- Maintained organized merchandise displays and clean sales floor
Optician / Medical Office Assistant
Walman Optical
Great Falls
08.2023 - 08.2024
- HIPAA-compliant front-desk support including scheduling, phones, and patient intake
- Verified insurance, processed billing, submitted referrals, and managed medical records
- Assisted with patient pre-testing and general office administration
Retail Sales Associate
Once Upon a Child
Great Falls
09.2022 - 02.2023
- Assisted customers to ensure a positive shopping experience
- Handled cash transactions, returns, and exchanges
- Helped train new employees on store procedures
- Maintained cleanliness and organization of sales areas
Grocery Stocker
Walmart
Great Falls
07.2021 - 05.2022
- Stocked shelves and monitored inventory and expiration dates
- Unloaded trucks and organized merchandise efficiently
- Assisted customers with product location and availability
- Followed safety and sanitation guidelines
Education
Associate Degree in Respiratory Therapy - Respiratory Therapy
Great Falls College Montana State University
Great Falls, MT 08.2023 - 04.2026
High School Diploma -
Great Falls Central Catholic High School
Great Falls, MT 08.2019 - 05.2023
Skills
- HIPAA Compliance
- Medical Terminology
- Medical Scheduling
- Insurance Verification
- Customer Service
- Cash Handling
- Medical Office Support
- Administrative Office Support
- Microsoft Office
- Google Docs
- Data Entry
- Time Management
- Communication
- Teamwork
- Coffee and tea expertise
- Adaptive and creative
- Speedy and efficient
- Inventory management
- Team collaboration
- Multitasking and organization
- Safe food handling
- Performance improvement
- Positive and professional
- Cash handling
- Espresso machine operations
- Opening and closing duties
- Beverage preparation
- Attention to detail
- Menu memorization
- POS systems
- Food preparation
- Order taking
- Drink customization
References
References available upon request.
Timeline
Sales Associate
Tradehome Shoe Store
06.2025 - 01.2026
Barista / Cashier
GFC MSU Bookstore
08.2024 - Current
Associate Degree in Respiratory Therapy - Respiratory Therapy
Great Falls College Montana State University
08.2023 - 04.2026
Optician / Medical Office Assistant
Walman Optical
08.2023 - 08.2024
Retail Sales Associate
Once Upon a Child
09.2022 - 02.2023
Grocery Stocker
Walmart
07.2021 - 05.2022
High School Diploma -
Great Falls Central Catholic High School
08.2019 - 05.2023