I am a hardworking employee that does my best at everything I do. I have always made rapport with my customers/clients/children.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Achievements Inc
10.2024 - 06.2025
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted disabled clients to support independence and well-being.
Monitored progress and documented patient health status changes to keep care team updated.
Maintained clean, safe, and well-organized patient environment.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Transported clients to medical and dental appointments to provide support.
Developed and implemented individualized care plans to meet individual needs of each client.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Monitored clients' overall health and well-being and noted significant changes.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Entrusted to handle confidential and sensitive situations in professional matter.
Assisted with daily living activities, running errands, and household chores.
Guided patients to restroom to support bladder and bowel relief requirements.
Maintained strong connections within caregiver community to gain continuous knowledge.
Identified needs and coordinated plans for travel and out-of-town functions.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Transported clients to and from medical appointments with safety and efficiency.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Provided compassionate and patient-focused care to cultivate well-being.
Cashier/Customer Service
Feed and Fuel
03.2024 - 09.2024
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Worked flexible schedule and extra shifts to meet business needs.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Built relationships with customers to encourage repeat business.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with returns, refunds and resolving transaction issues.
Stocked, tagged and displayed merchandise as required.
Processed refunds and exchanges in accordance with company policy.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.
Performed cash, card, and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service Representative
Family Dollar
01.2023 - 01.2024
Responded to customer requests for products, services, and company information.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Promptly responded to inquiries and requests from prospective customers.
Investigated and resolved customer inquiries and complaints quickly.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Identified and resolved discrepancies and errors in customer accounts.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Paraprofessional
Trout Creek School
08.2022 - 03.2023
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Reported on student progress, behavior, and social skills to parents.
Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Prepared instruction materials, constructed bulletin boards, and set up work areas.
Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Helped teachers manage bus loading and unloading.
Assisted with school field trips and special events by collecting permission slips and payments.
Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Cleaned, organized and restocked classrooms for upcoming classes.
Helped teacher prepare instructional material and displays.
Took part in professional development workshops to boost skills.
Special Education Paraprofessional
Trout Creek School
08.2020 - 05.2021
Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Interacted physically and verbally with students throughout each day.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Offered student support through special accommodations, extra assistance, and assessments.
Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Supported teacher in development of individual learning strategies.
Collaborated with teacher to create customized classroom environment integral to students' needs.
Oversaw class of students in absence of instructor.
Monitored student classroom and outdoors activities to promote student safety.
Developed tailor-fit lesson plans to cater to individual needs of each student.
Established professional relationships with parents and other teachers to increase rapport and support.
Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
Collaborated with teachers and specialists to assess student progress.
Delivered efficient instruction by assisting with lesson planning and materials preparation.
Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
Understood and acclimated to teacher's routine to provide classroom coverage.
Worked with students to promote learning and pro-social development.
Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
Provided individualized reading, writing and math instruction to support student development.
Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Certified Nursing Assistant
Clark Fork Valley Hospital
02.2007 - 12.2008
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Supported needs of 15+ residents under long-term care.
Prevented cross-contamination by cleaning and sterilizing equipment.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Transported patients between rooms and appointments or testing locations.
Helped patients complete range of motion exercises to prevent loss of function during care.
Documented patient information and care activities in electronic health record.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Certified Nursing Assistant
Cherry Hill Assisted Living
08.2007 - 10.2007
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Supported needs of 10+ residents under long-term care.
Followed directions of licensed nurses to administer medications and treatments.
Facilitated personal hygiene management, feeding and ambulation.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Prevented cross-contamination by cleaning and sterilizing equipment.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Helped patients complete range of motion exercises to prevent loss of function during care.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.