ALICIA JOHNSON
Great Falls
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
18
18
years of professional experience
Work History
Store Manager
Dollar Tree
09.2024 - 08.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Store Manager
Big Lots
07.2023 - 09.2024
- Planned, lead, directed and employed all operational and financial resources to achieve established goals.
- Utilized company reports and tools in order to access efficiency, analyzed trends, and identified opportunities for improvement in store performance.
- Lead all store processes in accordance with company standards, including freight flow, merchandise presentation, reconciliation of all sales, cash, inventory transactions, and customer service.
- Lead and supervised all furniture department operations, including furniture sales and sales processes, lease to purchase, price holds, furniture department merchandising and presentation standards.
- Responsible for scheduling and payroll processing in the store on a daily and weekly basis.
- Oversaw and drove staffing efforts in the store, including interviewing, selection, hiring, training, and performance evaluations of all associates in collaboration with other members of the stores leadership team.
- Approved and administered appropriate disciplinary action to associates, including recommendations for termination, in partnership with other operational and support resources in accordance with company guidelines.
- Responsible for the supervision, maintenance, and compliance of all customer service and associate recognition programs. Completed training and follow-up as needed.
- Directed the preparation for merchandising initiatives and ensured reconciliation of all inventory transactions.
- Served as Manager on Duty including opening and closing the store. When serving in this role, provided leadership and direction to floor associates and ensured that store merchandising, and customer service standards are continuously met, including merchandising presentation, signage, recovery, and cleanliness. Drove the customer experience and ensured resolution of customer issues.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Service Deli Leader
Smiths Food And Drug
01.2022 - 07.2023
- Daily operations of deli
- Maintained the highest standard of customer service
- Inventory / shrink control through proper ordering, rotation and stocking practices
- Monitoring and producing the appropriate quantities of caps
- Maintaining cleanliness and food safety standards
- Promoted deli specials and new products to customers
- Handled cash, credit, and debit transactions for customers
- Developed relationships with customers to encourage repeat sales
- Followed merchandising guidelines to present visually appealing displays
- Communicated with customers regarding orders, comments, and complaints
- Wrote schedules to meet department needs, while staying within allotted labor budget
- Monitored and maintained all reports in relevance to shrink / inventory, labor, supply budget and in-stock.
- Created visually appealing displays that showcased featured items, resulting in increased sales of specialty products.
- Conducted regular safety inspections of equipment and workspaces, maintaining compliance with health department regulations.
Assistant Service Deli Leader
Smiths Food And Drug
11.2021 - 01.2022
- Stocked deli display cases with products and rotated items using first in, first out method
- Sliced and weighed deli meats and cheeses for customer purchase
- Prepared, packaged, and labeled products for sale to customers
- Daily operations of deli
- Maintained the highest standard of customer service
- Inventory / shrink control through proper ordering, rotation and stocking practices
- Monitoring and producing the appropriate quantities of caps
- Maintaining cleanliness and food safety standards
- Promoted deli specials and new products to customers
- Handled cash, credit, and debit transactions for customers
- Developed relationships with customers to encourage repeat sales
- Followed merchandising guidelines to present visually appealing displays
- Communicated with customers regarding orders, comments, and complaints
- Wrote schedules to meet department needs, while staying within allotted labor budget
- Monitored and maintained all reports in relevance to shrink / inventory, labor, supply budget and in-stock.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on [Product or Service] and assigned duties.
Service Operations Manager
Albertsons
05.2011 - 02.2016
- Oversaw daily operations of the front end and customer service
- Implemented corrective plans to improve customer service experience
- Oversaw entire onboarding process, including interviewing, drug testing, I-9s, orientations and training to ensure smooth transitions
- Generated customer service reports and documentation for management
- Communicated with customers in person and by phone to promote issue resolution and good customer service
- Supervised daily operations and addressed any workplace inconsistencies or issues
- Upheld established policies and procedures for maximum workplace efficiency
- Evaluated employee performance, recommending personnel for promotion, transfer, or dismissal
- Delegated tasks to employees to effectively complete projects
- Provided and attended workplace training on improving customer service practices
- Cultivated rapport with customers to build loyalty
- Created and disseminated employee schedules to keep shifts properly staffed
- Assessed customer service staff performance and provided feedback
- Organized and guided activities such as sales promotions requiring coordination with other department managers
- Utilized data analytics techniques to identify areas for improvement
- Demonstrated and supported continuous improvement and growth mindset
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Ensured compliance with all applicable laws, regulations, and policies across the store
- Created an environment of open communication between departments that improved collaboration among teams
- Prepared staff work schedules and assigned specific duties
- Loss Prevention certified
- Food safety certified
- Alcohol / tobacco certified
- Ordered and maintained appropriate levels of front end and store supplies
- Over saw and preformed daily cash management including balancing tills, lottery, money services, the safe, book keeping records and deposits.
Service Operations Assistant Manager
Albertsons
05.2010 - 08.2011
- Collaborated with managers to achieve service goals
- Implemented corrective plans to improve customer service experience
- Implemented training procedures to ensure proper associate knowledge and confidence
- Delegated tasks to employees to effectively complete projects
- Assisted the Service Operations Manager with the daily operations of the front end and customer service
- Assisted with the creation and dissemination of employee schedules to keep shifts properly staffed
- Assessed customer service staff performance and provided feedback
- Supervised daily operations and addressed any workplace inconsistencies or issues
- Cash management, balancing tills, safe and, prepared deposits
- Monitored breaks and lunches for cashiers and carry outs to ensure a smooth and consistent flow on the floor
- Demonstrated and supported continuous improvement and growth mindset
- Food safety certified
- Alcohol / tobacco sales certified
- Assisted with in implementation of up coming promotions and new procedures.
Service Supervisor
Albertsons
03.2009 - 02.2010
- Assisted with daily operations of the front end and customer service
- Oversaw breaks and lunches to maintain a smooth flow on the floor
- Preformed all cash management duties
- Maintained knowledge of company products and policies to provide helpful suggestions and recommendations to customers
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Assisted with training and mentoring new team members
- Handled customer complaints and inquiries in a courteous and efficient manner.
Starbucks Coffee Bar Manager
Albertsons
03.2007 - 04.2009
- Oversaw daily operations of the coffee bar
- Reviewed procedures and operational challenges to uncover service and safety improvements
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality control standards
- Coordinated coffee bar workflow to optimize supply usage and preparation time
- Maintained food and equipment inventories to support business demand
- Investigated and resolved complaints regarding food quality and service
- Received deliveries and verified goods received against paperwork
- Kept accurate records in compliance with sanitation and food service requirements
- Established standards for personnel performance and customer service
- Inventory control through proper rotation, stocking and ordering practices
- Set all merchandise to exact guidelines expectations
- Implemented training and certification of all new associates
- Processed cash, credit, check and debit card transactions
- Interviewed all potential new associates
- Certified Barista trainer
- Alcohol / tobacco certified.
Education
High School -
Williston High School
Williston, ND01.2005
Skills
- Operational leadership
- Visual merchandising strategies
- Leadership development
- Customer service excellence
- Schedule development
- Customer engagement initiatives
- Front End Support
- Inventory management precision
- POS terminal management
- Inventory management systems
- Team building
- Talent acquisition
- Strategic promotional planning
- Payroll administration
- Analytical problem-solving
- Proficient in task management
Accomplishments
- Managed a store that exceeded company expectations in every category during the 4th quarter 2024, first quarter 2025, second quarter 2025.
Top Gun
Achieved highest sales comp % in the district for 3 consecutive quarters. Had to achieve 25% - 30% above projected sales comp for entire quarter to achieve award.
Timeline
Store Manager
Dollar Tree
09.2024 - 08.2025
Store Manager
Big Lots
07.2023 - 09.2024
Service Deli Leader
Smiths Food And Drug
01.2022 - 07.2023
Assistant Service Deli Leader
Smiths Food And Drug
11.2021 - 01.2022
Service Operations Manager
Albertsons
05.2011 - 02.2016
Service Operations Assistant Manager
Albertsons
05.2010 - 08.2011
Service Supervisor
Albertsons
03.2009 - 02.2010
Starbucks Coffee Bar Manager
Albertsons
03.2007 - 04.2009
High School -
Williston High School
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