ALLISON LEHN
Kalispell
Summary
Competent employee with strong background in retail management, prepared to lead teams and drive store performance. Skilled in inventory control, customer service, and staff training. Known for fostering collaboration and adapting to changing needs to achieve results. Highly reliable with strategic approach to problem-solving.
Overview
3
3
years of professional experience
Work History
Retail Supervisor
Pursuit Collection
West Glacier, MT
04.2025 - 11.2025
- Supervised daily retail operations, ensuring customer satisfaction and team adherence to company procedures.
- Trained and mentored entire team staff members on customer service excellence and product knowledge.
- Implemented effective merchandising strategies to enhance product visibility and drive sales.
- Analyzed inventory levels, reducing stock discrepancies through accurate record-keeping practices.
- Collaborated with management on strategic initiatives to boost store profitability and operational efficiency.
- Managed backroom/inventory operations and developed a strategy with our warehouse to ensure smooth delivery and ordering throughout the season.
Guest Services/Counselor/Bartender
Camp Aramoni
04.2024 - 04.2025
- Deliver exceptional experiences at a luxury glamping resort and event space, interacting with guests in an intimate and personalized environment.
- Manage front desk responsibilities, including reservations, guest check-ins, and custom concierge services.
- Bartend, creating craft cocktails and delivering attentive service at weddings, retreats, and special events.
- Perform campground maintenance tasks, including lighting campfires, maintaining trails, and ensuring a clean, safe, and welcoming environment.
Customer Service Representative
Tactics Boardshop
01.2023 - 09.2023
- Managed 100+ customer interactions daily across phone, email, and live chat.
- De-escalated tense situations with a focus on problem resolution and long-term customer retention.
- Collaborated with the production team to model products and create visual content, contributing to successful marketing campaigns.
- Proficient in fraud prevention and web-based administration systems, ensuring secure customer transactions.
Education
Undergraduate - Sociology
University of Oregon
01.2023
Photography Curriculum - undefined
Portland Community College
01.2019
Skills
- Microsoft Office Suite
- Web-based Administration
- Fraud Prevention
- Leadership Support
- Retail operations management
- Customer service excellence
- Team training and development
- Inventory analysis
- Merchandising strategies
- Operational efficiency
Timeline
Retail Supervisor
Pursuit Collection
04.2025 - 11.2025
Guest Services/Counselor/Bartender
Camp Aramoni
04.2024 - 04.2025
Customer Service Representative
Tactics Boardshop
01.2023 - 09.2023
Undergraduate - Sociology
University of Oregon
Photography Curriculum - undefined
Portland Community College