Summary
Overview
Work History
Education
Skills
Timeline
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Karen Harper

Bainville

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Loan Operations – Servicing I, II, & III

First International Bank & Trust
12.2018 - Current
  • Processing, setting up, and troubleshooting, participation loans
  • Coordinate with SBA and the Bank of North Dakota to ensure consistent files between organizations
  • Processing property taxes out of loan escrow
  • Auditing loan documents post close to ensure required documents are complete and accurate
  • Processing Modifications to loan documents for changes to include but not limited to, maturity dates, interest rates, payment schedules
  • Maintaining all electronic files to coordinate with Modifications
  • Monitoring and processing tickets for file change requests
  • External loan payments processing and returns
  • Self-motivated, with a strong sense of personal responsibility.
  • Work effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Loan Associate I

First International Bank & Trust
04.2018 - 12.2018
  • Processing loan and title documents
  • Customer Service
  • Filing and organizing customer documents
  • Taking loan payments

Assistant Operations Supervisor

First International Bank & Trust
08.2015 - 04.2018
  • Working with customers doing deposits and withdrawals correctly and accurately
  • Branch Manager duties
  • Opening various types of personal and business accounts, selling credit cards, and prepaid cards
  • Doing annual training to stay in compliance

Customer Service Representative

Gas N Goodies
03.2015 - 07.2015
  • Customer Service
  • Cashier duties
  • Balancing out the store till nightly

Teller

Chase Bank
12.2014 - 02.2015
  • Working with customers to make sure deposits and withdrawals are run correctly and accurately the first time
  • Selling prepaid cards, credit cards, and new accounts
  • Making change orders for business accounts
  • Doing annual reviews for employees
  • Working monthly reports to make sure we are in compliance with Federal regulations
  • Creating schedules and making sure everyone adheres to them

Teller Coordinator/Sales & Service Manager

US Bank
05.2012 - 09.2014
  • Working with customers and tellers to resolve customer problems and issues
  • Pulling and working reports to stay in compliance with Branch and Federal regulations
  • Making sure tellers are doing the duties they are assigned
  • Creating schedules and making sure everyone adheres to them
  • Making sure the branch stays in compliance so that we pass our annual audit
  • Doing Pre-employment screenings, interviews and offers for employment for the teller line

Education

Associates Degree - Medical Coding/Billing

Great Falls College Of Technology
Great Falls, MT
01.2010

Skills

  • Bank Management
  • Cash Handling
  • Customer Service
  • Microsoft Office, LaserPro, InfoPro, Excel, 10-Key, Outlook, EZ Teller, Navigator
  • Organizational Skills
  • Time Management
  • Detail Oriented
  • Medical Terminology
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Loan Operations – Servicing I, II, & III

First International Bank & Trust
12.2018 - Current

Loan Associate I

First International Bank & Trust
04.2018 - 12.2018

Assistant Operations Supervisor

First International Bank & Trust
08.2015 - 04.2018

Customer Service Representative

Gas N Goodies
03.2015 - 07.2015

Teller

Chase Bank
12.2014 - 02.2015

Teller Coordinator/Sales & Service Manager

US Bank
05.2012 - 09.2014

Associates Degree - Medical Coding/Billing

Great Falls College Of Technology

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Karen Harper