Amanda Folk
Billings
Summary
Seeking enjoyable part-time position focused on low-stress environments and positive customer engagement.
Overview
12
12
years of professional experience
Work History
Client Service Supervisor
DPHHS, State of Montana
Billings
07.2020 - Current
- Guided subordinates on job duties and responsibilities to enhance team performance.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Resolved customer complaints promptly to ensure high levels of satisfaction.
- Maintained accurate records of employee performance, attendance, and leave requests.
- Trained new employees on company policies and procedures to ensure compliance.
- Evaluated employee performance through periodic reviews and documented results effectively.
Client Services Coordinator
DPHHS, State of Montana
Billings
02.2016 - 07.2020
- Determined program eligibility, benefits, payment amounts and renewal dates in accordance with applicable regulations.
- Maintained current knowledge of rules, regulations, policies and procedures governing public assistance programs.
- Conducted interviews with applicants and recipients to obtain additional information as required by regulations.
- Verified income levels and other pertinent data to ensure accuracy of information provided by applicants.
- Identified potential fraud situations and reported them immediately.
- Ensured that all requests were processed within the timeframe specified by policy.
Behavior Specialist
Yellowstone Boys and Girls Ranch
Billings
04.2013 - 01.2016
- Implemented de-escalation protocols when necessary to help keep students safe while managing their challenging behaviors.
- Created positive learning environments by utilizing evidence-based practices such as Positive Behavior Interventions and Supports.
- Maintained accurate records of assessments, observations, interventions, and other activities related to each student's behavioral plan.
- Collaborated with school staff, parents, and administrators to ensure successful implementation of BIPs.
Education
Bachelor of Arts - Mass Communication
Montana State University
Billings, MT05-2013
High School Diploma -
Billings Senior High School
Billings06-1997
Skills
- Customer service excellence
- Attention to detail
- Effective communication
Timeline
Client Service Supervisor
DPHHS, State of Montana
07.2020 - Current
Client Services Coordinator
DPHHS, State of Montana
02.2016 - 07.2020
Behavior Specialist
Yellowstone Boys and Girls Ranch
04.2013 - 01.2016
Bachelor of Arts - Mass Communication
Montana State University
High School Diploma -
Billings Senior High School