Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Folk

Billings

Summary

Seeking enjoyable part-time position focused on low-stress environments and positive customer engagement.

Overview

12
12
years of professional experience

Work History

Client Service Supervisor

DPHHS, State of Montana
Billings
07.2020 - Current
  • Guided subordinates on job duties and responsibilities to enhance team performance.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Resolved customer complaints promptly to ensure high levels of satisfaction.
  • Maintained accurate records of employee performance, attendance, and leave requests.
  • Trained new employees on company policies and procedures to ensure compliance.
  • Evaluated employee performance through periodic reviews and documented results effectively.

Client Services Coordinator

DPHHS, State of Montana
Billings
02.2016 - 07.2020
  • Determined program eligibility, benefits, payment amounts and renewal dates in accordance with applicable regulations.
  • Maintained current knowledge of rules, regulations, policies and procedures governing public assistance programs.
  • Conducted interviews with applicants and recipients to obtain additional information as required by regulations.
  • Verified income levels and other pertinent data to ensure accuracy of information provided by applicants.
  • Identified potential fraud situations and reported them immediately.
  • Ensured that all requests were processed within the timeframe specified by policy.

Behavior Specialist

Yellowstone Boys and Girls Ranch
Billings
04.2013 - 01.2016
  • Implemented de-escalation protocols when necessary to help keep students safe while managing their challenging behaviors.
  • Created positive learning environments by utilizing evidence-based practices such as Positive Behavior Interventions and Supports.
  • Maintained accurate records of assessments, observations, interventions, and other activities related to each student's behavioral plan.
  • Collaborated with school staff, parents, and administrators to ensure successful implementation of BIPs.

Education

Bachelor of Arts - Mass Communication

Montana State University
Billings, MT
05-2013

High School Diploma -

Billings Senior High School
Billings
06-1997

Skills

  • Customer service excellence
  • Attention to detail
  • Effective communication

Timeline

Client Service Supervisor

DPHHS, State of Montana
07.2020 - Current

Client Services Coordinator

DPHHS, State of Montana
02.2016 - 07.2020

Behavior Specialist

Yellowstone Boys and Girls Ranch
04.2013 - 01.2016

Bachelor of Arts - Mass Communication

Montana State University

High School Diploma -

Billings Senior High School

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Amanda Folk