Ame Koehler
Miles City,MT
Summary
Dynamic Patient Access Representative with a proven track record at Intermountain Healthcare, excelling in HIPAA compliance and empathetic communication. Adept at resolving conflicts and enhancing patient experiences through active listening and tailored solutions. Recognized for training new hires and fostering teamwork, contributing to a collaborative and efficient work environment.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Intermountain Healthcare
04.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Swim Instructor
Goldfish Swim School
11.2024 - 01.2025
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Barista
Starbucks
08.2021 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Special Education Paraprofessional
Miles City School District
10.2020 - 05.2021
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Oversaw class of students in absence of instructor.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Alerted instructor to student behavior or issues requiring intervention.
Library Student Assistant
Rocky Mountain College
09.2019 - 03.2020
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at the front desk.
- Checked out and checked in items using library computer system.
- Answered general questions in person, by phone and over email.
- Aided patrons with use and access to technology, resources and materials.
- Aided students with basic computer troubleshooting and printing issues, providing essential technical support when needed.
- Processed incoming materials by labeling them appropriately and adding security devices before placing them on shelves for patron use.
Kennel Technician
Animal Care Center
09.2016 - 06.2019
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Enhanced kennel cleanliness by implementing rigorous daily cleaning schedule, ensuring healthy environment for all animals.
- Provided compassionate care for over 50 dogs and cats, ensuring their comfort and well-being during their stay.
Education
Accounting
Miles City Community College
Miles City, MTNo Degree - Social Work
Rocky Mountain College
Billings, MTSkills
- Patient registration
- Insurance verification
- HIPAA compliance
- Electronic health records
- Customer service
- Team collaboration
- Empathetic communication
- Training and onboarding
- Time management
- Multitasking abilities
- Detail orientation
- Problem solving
- Patient check-in
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Insurance billing
- Payment processing
Timeline
Swim Instructor
Goldfish Swim School
11.2024 - 01.2025
Patient Access Representative
Intermountain Healthcare
04.2024 - Current
Barista
Starbucks
08.2021 - 10.2024
Special Education Paraprofessional
Miles City School District
10.2020 - 05.2021
Library Student Assistant
Rocky Mountain College
09.2019 - 03.2020
Kennel Technician
Animal Care Center
09.2016 - 06.2019
Accounting
Miles City Community College
No Degree - Social Work
Rocky Mountain College
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