Amanda Mays
Missoula
Summary
Detail-oriented Service Advisor with proven skills in customer service, complaint resolution, and workflow management. Recognized for enhancing customer satisfaction and loyalty through effective communication and relationship building.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Demarois Buick Gmc And Mercedes
07.2024 - Current
- Assisted customers in identifying service needs and recommending appropriate solutions.
- Coordinated service appointments, ensuring efficient scheduling and minimal wait times.
- Communicated effectively with technicians to relay customer concerns and service requirements.
- Managed customer inquiries and provided clear information about service options and pricing.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the dealership.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Fencer
Mays Fence
01.2021 - 12.2022
- Executed precise fence installations based on customer specifications and site assessments.
- Collaborated with team members to ensure timely project completion and adherence to safety protocols.
- Maintained tools and equipment, ensuring optimal functionality for efficient operations.
- Installed wire, wood, and vinyl fences for various sized yards and areas for both residential and commercial customers.
Education
High School Diploma -
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Excellent communication
- Complaint resolution
- Workflow management
- Documentation and reporting
- Relationship building
Certification
- CNA Certified
- CPR Certified
- OSHA certified
- Mercedes-Benz Certified Service Advisor
Timeline
Service Advisor
Demarois Buick Gmc And Mercedes
07.2024 - Current
Fencer
Mays Fence
01.2021 - 12.2022