Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Certification
Timeline
Generic

AMBROSIA BARNIER

Billings

Summary

Dynamic Member Experience Consultant II at Black Hills FCU with a proven track record in loan processing and customer satisfaction. Achieved over $2.3 million in loan volume in 2025 while fostering team collaboration and training new hires. Skilled in regulatory compliance and adept at resolving complex customer issues with a positive demeanor under pressure.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Member Experience Consultant II

Black Hills FCU
Billings
08.2024 - Current
  • Responsible for opening IRAs, business accounts, estate accounts, and trust accounts.
  • Provide information, put in referrals and take applications for various loans including home equity, home improvement, mobile home, and business loans following Credit Union procedures and policies.
  • Meet Tier II production goals with elevated understanding of all knowledge requirements.
  • Assist in training new hires and supporting Union Credit, Indirect Calling, and Agent Force operations.
  • Achieved YTD loan volume of $2,359,738.54 as of September 16, 2025, exceeding the annual goal of $1,333,332.00 with 3 months left.
  • Completed 172 loans year-to-date, surpassing the goal of 144 loans with 3 months left.
  • Exceeding in Credit Union GAP sales.
  • Utilize four-year college Bachelor's degree in Business Marketing/Management to enhance member experience and operational efficiency.
  • Facilitated huddles to improve communication skills among team members.
  • Solicited new business through warm calling to targeted members.

Senior Escalation Representative

Wells Fargo
Billings
12.2022 - 07.2024
  • Support less experienced individuals in providing resolutions for client inquiries and complaints
  • Determine appropriate course of action and conduct investigative steps to fully identify customer issues
  • Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
  • Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
  • Respond independently to complaints escalated at the highest level
  • Interact with the immediate Escalations team to supervise day to day activities of the support Escalations team
  • Interact with internal and external customers to resolve their issues
  • Resolved problems or discrepancies concerning customers' accounts.
  • Used strong grammar and research skills to craft well-written, mistake-free letters.
  • Maintained friendly and professional customer interactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proficient in SVP, Hogan, OIB, CIV, MARS, DIPR, CCN, ACH History System, CLAIMS, CCRS, AXCIS, RE15, PIXA, NICE, IC and Jabber.
  • Proficient in demand deposit accounts, checks, documentation procedures and teller departments.
  • Took in-bound calls, providing procedural support and resources to branch employees.

Branch Product Support Representative

Wells Fargo
Billings
01.2020 - 12.2022
  • Maintained friendly and professional customer interactions.
  • Trained all New-Hires in the Nest
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proficient in SVP, Hogan, OIB, CIV, MARS, DIPR, CCN, ACH History System, CLAIMS, CCRS, AXCIS, RE15, PIXA, NICE, IC and Jabber.
  • Proficient in demand deposit accounts, checks, documentation procedures and teller departments.
  • Took in-bound calls, providing procedural support and resources to branch employees

Customer Service Associate

MasterLube
Billings
07.2016 - 12.2019
  • Identified transaction errors when debits and credits did not balance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned hood and pit positions and provided backup at key times.

Education

Bachelor of Science - Business Marketing And Management

Montana State University
Billings, MT

Skills

  • Information processing and data entry
  • Financial statement analysis
  • Customer satisfaction and loyalty
  • Team collaboration
  • Transaction management
  • Positive demeanor under pressure
  • Issue resolution and complaint handling
  • Understanding customer needs
  • Critical thinking skills
  • Detail-oriented efficiency
  • Call documentation and follow-up
  • Relationship building with customers
  • Social media marketing strategies
  • Hootsuite proficiency
  • Loan processing expertise
  • Regulatory compliance knowledge
  • Training and development facilitation
  • Adaptable sales techniques

References

References available upon request.

Volunteer Experience

Toys for Tots 2020-current

Certification

  • Notary - 2024
  • Social Media Marketing, Hootsuite - 2022

Timeline

Member Experience Consultant II

Black Hills FCU
08.2024 - Current

Senior Escalation Representative

Wells Fargo
12.2022 - 07.2024

Branch Product Support Representative

Wells Fargo
01.2020 - 12.2022

Customer Service Associate

MasterLube
07.2016 - 12.2019

Bachelor of Science - Business Marketing And Management

Montana State University

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