Amy Micallef
F&B Server / Cashier
Fgura
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Waitress
Pisces
Marsaxlokk, Malta
07.2025 - 09.2025
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Collaborated with kitchen staff to ensure order accuracy.
- Arranged tables and set up linens and silverware in preparation for guests.
- Maintained clean and organised dining area for customer comfort.
Waitress
Bocci Club
Birzebugia, Malta
06.2025 - 08.2025
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Informed kitchen staff regarding special order requirements.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
Childcare assistant
Hugs Childcare
Ghaxaq, Malta
11.2023 - 02.2025
- Implemented creative strategies for managing conflict between children, resulting in a harmonious environment.
- Handled emergency situations calmly taking appropriate action swiftly.
- Gave direct instructions to manage behavior, maintaining positive learning environments.
- Managed nap times efficiently to ensure each child had adequate rest.
- Kept hygiene inline with procedures to ensure the children were kept clean.
- Recorded and informed manager regarding injuries and accidents.
- Facilitated learning through play, promoting cognitive development in young learners.
- Prepared craft materials encouraging creativity among children.
- Accompanied children to parks and play spaces, providing diligent supervision for maximised child safety.
Education
Certificate of Higher Education - Home Economics, Maltese, English, Maths, Physical Education
Immaculate Conception
Tarxien 06.2015 - 09.2019
Skills
Alcohol law compliance
undefinedLanguages
Maltese
Native
English
Native
Italian
Intermediate
Accomplishments
Manage 15 children Aged 1-2 at a single time.
Software
Microsoft proficient
Certification
Food Handlers Training Certificate. Category B
Interests
Learn new things to develop potential skills, Socialising with people, working with colleagues,
Timeline
Waitress
Pisces
07.2025 - 09.2025
Waitress
Bocci Club
06.2025 - 08.2025
Security License and Training
02-2025
Childcare assistant
Hugs Childcare
11.2023 - 02.2025
Food Handlers Training Certificate. Category B
10-2022
Basic & Paediatric First Aid Certificate
10-2022
Certificate of Higher Education - Home Economics, Maltese, English, Maths, Physical Education
Immaculate Conception
06.2015 - 09.2019