Anabela Ivanovic

Bottega Verde

Malta, Malta

07.2018 - Current

Sales assistant July 2018 - July 2019
Assisted customers with product selection and sales, recommending items to increase transaction value.
Resolved customer complaints and process issues with proactive problem-solving skills.
Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.

Store manager March 2021 -
Led regular staff performance reviews to provide guidance and support for individual development.
Maximised profitability through efficient budgeting and identified opportunities for growth.
Monitored stock levels and wrote timely order supply requests to replenish merchandise.
Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
Assisted in recruiting, hiring and onboarding store staff.
Challenged and inspired team members to achieve business results.
Understood what drives overall business success and prioritised and delivered quality results.
Provided excellent customer care through prompt complaint resolution and quality of service.
Checked invoices from suppliers against physical stock records to identify discrepancies.

Summary