Andrea Black

Detail-oriented professional with 8 years of experience in KYC and finance. Strong analytical aptitude for customer due diligence processes and methodologies, enabling identification of patterns and trends to effectively communicate risks to management. Demonstrated success in managing multiple competing priorities and meeting deadlines. Known for organization, dependability, and maintaining a positive attitude while managing multiple responsibilities. Proactive in taking on additional responsibilities to contribute towards team goals. Seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized effectively.

• Being delegated with tasks for the whole team on a new process for the business
• Due to vast knowledge of procedures and processes I am asked to shadow and be more involved in the department and new processes. I get asked for specifically for certain meetings as my approach to resolution has proven efficient.

• Compliance Associate, 01/01/22, Current, Bequant Exchange and Prime Brokerage, KYC process Onboarding clients both Individual and Institutional from all varieties of companies e.g. Funds, Virtual Asset Marketing, Crypto Trading etc., Regular Customer Due Diligence checks on New and Existing clients, Regulatory risk assessment during Onboarding process to ensure all MFSA/VFA requirements are met., Jurisdictional assessment during Onboarding process to ensure Regulatory requirements are met., Data and process enhancement performance checks to ensure checklists are up to date and Compliance checks are vigilant., Daily Sales meetings for catch up on Onboarding clients and Support requirements are being met and verification processes are being handled efficiently., System analysis to enhance reviewing clients' profiles., Liaising between different departments for thorough analysis on KYC processes., Organisation between each client during assessment and review.
• Specialist in Unsecured Lending & Account Opening, 05/01/16, 01/01/22, HSBC Contact Centre, Swatar, Malta, In-depth needs based conversations with customers to find suitable products and services available to them whilst maintaining the highest level of customer service and maintaining Banking Risk & Compliance., Share best practice and be a positive influence in the team by encouraging others to do the same and inspiring a more positive attitude in the team, Creating feedback on procedures on new systems to ensure that the procedures are efficient and detailed for the best possible customer journey and experience., Performing Due Diligence with New Customers and when customers account need reviewed for lending and account opening applications. Going in-depth with source of funds/wealth, recognising patterns of transactions, lending and affordability for Suspicious Activity., Ensuring all data is recorded for enhanced performance of internal processes for detailed reviews, Ensuring all KPIs are met over targets for NPS Scores/Surveys, as a customer and business first approach., Working with additional departments within the company when a referral is required to get a personal approach to each and every customer., Additional Team Tasks delegated to complete within an efficient timeframe, Ensuring Customer Facing time availability for not only in my field of specialty but also the General Banking enquiries from customers. Knowledge of Everyday Banking, Online Banking, Branch Banking, Self-Service required.
• Customer Service Administrator, 2013, 2016, Reprographics Systems NI Ltd, Northern Ireland - Plating/Digital Factory Industry Business, Liaising with clients to book orders, log them on the system and ensure the correct process is followed from start to finish., Prioritising work load, planning and organising to fit around each colleague/clients schedule on a day-to-day basis to make sure all work was completed on time., Flexible and adaptable to work in different areas when clients were in need of different orders, deliveries and specifications to suit their needs, Project Management for prioritized clients who had larger orders and needed detailed information and jobs done as efficiently as possible, suited to every detail required to enhance business relationships., Experience in creating and sending out clients invoices on a weekly basis with the usage of Microsoft programs for efficiency such as excel/outlook/PowerPoint/word/OneDrive