Andrea Lofgren
Kalispell
Summary
Dynamic barista with expertise in espresso machine operation and exceptional customer service, honed at Albertsons/Starbucks. Recognized for enhancing team performance and maintaining a clean workspace. Adept at multitasking and fostering a welcoming atmosphere, ensuring customer satisfaction during peak hours. Committed to quality and efficiency in every beverage crafted.
Overview
25
25
years of professional experience
Work History
Barista
Albertsons/Starbucks
900 W. Idaho ST.
06.2022 - 03.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Barista
Florance Coffee
2267 US Hwy 93 S. Kalispell
04.2023 - 09.2024
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Waitress
Pizza Hut
55 N. Main ST. Kalispell
05.2000 - 10.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Flathead High
644 4th AVE, W. Kalispell06-2006
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Safe food handling
- Excellent memory
- Professional demeanor
- Coffee expertise
- Performance improvement
- Food running
- Clear communication
- Speedy and efficient
- Calm demeanor
- Positive and professional
- Customer service
- Multitasking
- Flexible schedule
- Available weekends
- Excellent communication
Timeline
Barista
Florance Coffee
04.2023 - 09.2024
Barista
Albertsons/Starbucks
06.2022 - 03.2025
Waitress
Pizza Hut
05.2000 - 10.2013
High School Diploma -
Flathead High