Andrea Sipos
Msida, Malta
Summary
Results-driven Branch Manager with over 8 years of experience in the car rental and logistics industries. Recognized for exceptional customer satisfaction and a proven track record of achieving operational success in fast-paced, competitive environments. Skilled in coordinating operations with a strong background in fleet management, maintenance, strategic planning, and compliance. Committed to streamlining processes to enhance service quality and drive profitability.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Branch Manager
Enterprise Car Rental (Burmarrad Group, BCAR)
03.2021 - Current
- Operations: Coordinate overall branch operations, ensuring efficient processes are in place and followed in compliance with company standards while maintaining high-quality customer service. Actively identify and implement operational improvements to enhance efficiency and productivity.
- Revenue management: Outline pricing strategies aimed at achieving KPIs and driving overall growth. Analyze the market environment to provide actionable insights and recommendations for enhancing revenue and fleet utilization.
- Fleet management: Implement fleet strategies to optimize utilization by establishing fleet mix demand. Manage maintenance and repair bookings, including preventive measures, to ensure safety and compliance. Handle insurance claims, warranty cases. Oversee vehicle licensing, registration, and renewals.
- Human Resources: Facilitate staff training and development, conduct performance evaluations, and manage recruitment and scheduling to maintain effective team operations.
Contact Centre Operator
Arringo Ltd
09.2020 - 03.2021
- Handled customer inquiries, resolved issues, and educated clients across LiveChat, email, and calls.
- Ensured KYC compliance and fraud prevention in line with company regulations.
Operations Executive
GoTo - Car Sharing Services Ltd (Debono Group)
5 2019 - 9 2020
- Ensuring vehicles comply with safety and regulatory standards.
- Coordinating vehicle repairs and processing insurance claims. Communication and follow-up with insurers, surveyors, clients, dealerships, and subcontractors.
- Regularly updating related reports and documentation to ensure accuracy and compliance.
Customer Care Agent
GoTo - Car Sharing Services Malta Limited (Debono Group)
05.2019 - 09.2019
- Provided exceptional service support for customer inquiries regarding registration, booking, billing, and technical issues across multiple channels, including calls, live chat, email, and social media.
Storekeeper, Cashier
Prince Supermarket
08.2014 - 09.2015
- Oversee product availability, manage supplier communications and delivery orders. Training and supervising staff.
Car Rental Sales Agent / Assistant Fleet Controller
AVIS Car Rental- London Services LTD
- Processed vehicle rental reservations and ensured policy compliance.
- Supported the Fleet Manager in coordinating vehicle logistics, car availability and monitoring vehicle status, fleet maintenance.
- Generated reports, handled vehicle turnarounds and other relevant back-office tasks.
Transport Planner
Eurasia Logistics (c/o Magyar Suzuki Corporation)
11.2013 - 07.2014
- Planning and following up transport for finished vehicles from factory to dealership, according to export orders and factory production.
- Keeping contact with subcontractors and customs offices.
- General administration, monitoring stock levels, updating weekly and monthly reports.
Warehouse Assistant
CEVA Logistics
03.2013 - 08.2013
- Coordinated product loading, performed quality checks, and managed data entry for incoming and outgoing stock.
Logistics Assistant
DHL - INTEL Channel Warranty Replacement
12.2010 - 12.2012
- Oversaw warranty shipments, handled documentation and transport permissions.
- Conducted detailed data entry for goods, performed visual inspections, and diagnosed physical failures.
- Trained staff on new procedures for the warranty replacement program.
Warehouse Assistant
The Art Group
11.2009 - 04.2010
- Issued jobs for home processing, performed stock checks, and recorded inventory data.
Education
2-year Course - Marketing Management
OKTAV Szakkozepiskola
Esztergom, Hungary 09.2006 - 06.2008
High School Diploma -
Szalezi Irinyi Advanced Grammar School
Nyergesujfalu, Hungary 09.2000 - 06.2006
Skills
Fleet Management
Operational Reporting
Data Analysis, Performance Tracking
Compliance and Regulatory Adherence
Process Improvement
Time Efficiency and Multitasking
Exceptional Customer Service Skills
Complaint Handling
Customer Retention
HR Management
Training and Development
Strong Administrative Skills
Proficient in Microsoft Products
Reliability and Punctuality
Timeline
Branch Manager
Enterprise Car Rental (Burmarrad Group, BCAR)
03.2021 - Current
Contact Centre Operator
Arringo Ltd
09.2020 - 03.2021
Customer Care Agent
GoTo - Car Sharing Services Malta Limited (Debono Group)
05.2019 - 09.2019
Storekeeper, Cashier
Prince Supermarket
08.2014 - 09.2015
Transport Planner
Eurasia Logistics (c/o Magyar Suzuki Corporation)
11.2013 - 07.2014
Warehouse Assistant
CEVA Logistics
03.2013 - 08.2013
Logistics Assistant
DHL - INTEL Channel Warranty Replacement
12.2010 - 12.2012
Warehouse Assistant
The Art Group
11.2009 - 04.2010
2-year Course - Marketing Management
OKTAV Szakkozepiskola
09.2006 - 06.2008
High School Diploma -
Szalezi Irinyi Advanced Grammar School
09.2000 - 06.2006
Operations Executive
GoTo - Car Sharing Services Ltd (Debono Group)
5 2019 - 9 2020
Car Rental Sales Agent / Assistant Fleet Controller
AVIS Car Rental- London Services LTD
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