Andres Jaramillo Diaz

• The role of barista is the main one I play in an i-Gaming company assigned by my employment agency.
• I also perform handyman activities and manage cleaning supplies.

• Negotiated favourable terms and conditions on behalf of clients to secure loans.
• Achieved a competitive edge in the market by staying abreast of industry trends.
• Handled sensitive information confidentially, maintaining professional integrity at all times.
• Identified potential customers for new business development opportunities.
• Liaised with other finance professionals for holistic client service provision.
• Conducted diligent research for accurate credit report generation.
• Developed strategies for portfolio growth whilst mitigating risk exposure.

• Identified problematic loans, mitigated potential losses.
• Developed a comprehensive understanding of the company's credit policy to make informed decisions.
• Improved portfolio quality through rigorous due diligence on new customers' applications.
• Maintained confidentiality of sensitive customer information, ensured compliance with the Data Protection Act.
• Drafted and presented detailed credit risk reports, contributing to informed decision-making for management.
• Streamlined credit approval process by introducing risk analysis tools and techniques.

• Process and reconcile daily transactions in AS400, including cash transactions, corporate actions & income distributions, security trades & transfers, and account closings.
• Maintain and update client records and databases, ensuring data integrity and confidentiality through managing share register entries, generating tax reports, opening financial instruments, and updating security data.
• Assist in monitoring compliance with internal policies and external regulations, supporting risk management and adherence to regulatory frameworks.
• Identify and recommend process improvements to enhance efficiency, reduce risks, and strengthen the effectiveness of back-office operations.

• Guided customers in selecting appropriate financial products, enhancing their banking experience.

• Responded to inquiries regarding accounts, loans, and cards, ensuring clarity and satisfaction.

• Updated customer information and verified identities in compliance with SARLAFT & SARO regulations.

• Assisted with transactions and technical support, improving customer retention and loyalty.