Anette Buttiġieġ

• KYC due diligence on onboarding and ongoing monitoring of corporate and individual clients, including vetting of documents, communication with engagement teams and external clients, use of third party KYC system namely KYCP
• Assisted with the update and implementation of the firm's Sanctions Policy

• KYC due diligence on onboarding and ongoing monitoring of corporate and individual clients, including vetting of documents, direct communication with external clients, use of third party KYC system namely KYCP

• Co-leading team of four Custody officials with direct reporting to WO Manager
• Heading team meetings and one-to-one meetings to discuss staff development and success
• Suggesting and implementing cost reduction initiatives.
• Training and mentoring new team members.
• Communicating with internal and external audit teams (PwC), providing feedback and walkthrough of business processes.
• Coordinating the implementation process of new systems, procedures and migrations including relevant testing and reporting
• Timely execution of Corporate Actions and Events as per SRDII regulation such as AGMs, Mergers, Exchange Offers, Spin-Offs and Stock splits
• Processing of Coupon Payments (Interest and Dividend) and Bond maturities as per SRDII regulation
• Processing of trades as per CSDR (Central Securities Depositories Regulation)
• Processing of Collateral arrangements for the Global Markets Team
• Communication with retail, professional clients and third party stakeholders such as Financial intermediaries, Sub Custodians, Global Custodians, MFSA, MSE, CBM, ECB
• Periodical reconciliations and reporting of client holdings and taxation
• Review and update of Desk Instruction Manuals
• Monitoring of group email
• Filing and archiving
• Processing of new garnishees, pledges, revocations, Liquidation payments and communication with Notaries as necessary
• Suggesting and implementing initiatives which lead to cost reduction and increased efficiency of processes
• Attending local and regional meetings for projects involving Custody business
• Interpreting new regulations, compiling BRDs consulting with Compliance team, team co-ordination and brainstorming for training and implementation process, monitoring and reporting progress to management team and regional heads
• Meetings with internal and external stakeholders such as Compliance teams, Finance team, Global Markets team, CBM, Third party Custodians
• Point of reference for resolving team's issues and possible shortfalls
• Checking and approval of daily tasks processed by team
• compilation, approval and submission of periodic reconciliation and reporting both internally and to third party regulators such as the MFSA through the LH Portal, CBM/ ECB etc

• Custodial services including placement and settlement of trades; processing of interest and dividend payments, corporate actions and events; reconciliation of clients accounts; communication with internal and external clients, fund managers, regulators and global custodians

• From Jan 2019 I was called again to join the Funds services team as Fund Services Officer, performing the same duties as previously listed below
• Resolved a 5 year reconciliation break of 6 internal accounts with different currencies
• Recognised as Top Performer or the year ended 2018
• Nominated for the At our Best Employee Excellence Award 2018 - Conduct and Values (These awards celebrate individuals and teams who live the HSBC values and demonstrate excellence in providing exemplary services to the bank and its customers)
• Temporary assignment with Card Products Division to work on backlog of accounts due for recuperation and closing. Task finished in one month, well ahead of management plan which was two months

• Following 6 years child care leave, temporarily assigned on Exit Project of Custody Portfolio. Following one month training I was trusted with co-ordination of the full exit process.
• Vetting and processing of exit applications, co-ordination of deals and settlements with third party custodians.
• Reporting progress and compiling statistics for management monthly meetings and reviews.
• Coordination with my team members for the actual processing of deal transfers on our internal systems and platforms.
• Vetting and processing applications as per due diligence.
• Timely processing of investment trades/ deals
• Fund administration for third party funds.
• Issue of deal confirmations and statements as per CSDR and MiFID.
• Compiling and submission of periodical reconciliations as per standards and compliance.
• Filing and maintenance of book room system, including timely and recorded archiving as per audit requirements.
• Effective communication with internal/ external customers and third party entities both electronically and telephonically.
• Responding to periodical internal and external audit queries.

• Vetting and processing applications as per due diligence.
• Timely processing of investment trades/ deals
• Fund administration for third party funds.
• Issue of deal confirmations and statements as per CSDR and MiFID.
• Compiling and submission of periodical reconciliations as per standards and compliance.
• Filing and maintenance of book room system, including timely and recorded
• archiving as per audit requirements.
• Effective communication with internal/ external customers and third party entities both electronically and telephonically.
• Responding to periodical internal and external audit queries

• Customer Service Officer/ Financial Planning Officer/ Home Loan Officer/ Receptionist/ Cashier
• Cashier duties as required by the business and client demand
• Licensed financial planning assistant and accredited on mortgage and credit facilities
• Senior Officer's delegate - supervising closing of cashier tills, balancing of Vault cash, area inspection and alarm setting
• Cold calling (also outside office hours) to extend customer services and attract new clients
• Interviewing customers, setting up new client records and accounts, selling retail, investment, insurance, mortgage and credit products and automated services
• Daily servicing of the ATM - timely execution including troubleshooting in case of any technical errors to minimize service disruptions
• Resolving client complaints
• Delivering positive customer experience
• Attending events outside the bank premises such as visiting local clubs and schools to promote the bank's products and services
• Student Advisor - attending On Campus Freshers week in schools and assist student walk-ins at the branch
• Euro Champion during the Euro changeover - co-ordination of meetings and team, attending to customer queries on the subject and ensuring a smooth transition while retaining positive customer experience
• Visa Champion - promoting credit cards. establishing better customer service and relationships in this regard whilst boosting sale of credit card facilities

I simultaneously performed the above roles within the branch network, skillfully applying my organization skills, adapting to changes according to the needs of the clients, the team and the business.