Angela Montanez
Belgrade
Summary
- Dynamic customer service leader with a proven track record at Bridger Veterinary Specialists, enhancing client experiences through exceptional communication and compassionate care.
- Skilled in training and developing teams, I foster a positive work environment while ensuring efficient billing processes and operational excellence.
- Committed to integrity and teamwork in all interactions.
Overview
19
19
years of professional experience
Work History
Customer Service Team Supervisor
Bridger Veterinary Specialists
Bozeman, MT
03.2020 - Current
- Led customer service team, enhancing front desk point of contact service experience for clients.
- Participated in recruiting, hiring and training hospital team members.
- Developed and delivered training programs for a growing Specialty Hospital, improving staff performance and service quality.
- Ensure all scheduling for a multi specialty hospital is done correctly and that all payments and billing documents are generated and processed in a timely manner.
- Provide a positive culture built on communication and accountability between team members in all areas of a very large Specialty Hospital.
- Assign various housekeeping tasks to provide a clean and welcoming environment for our clients.
Housekeeping Department Supervisor
Yellowstone Club
Big Sky, MT
11.2019 - 03.2020
- Responsible for scheduling and daily work assignments for three different work crews for the Housekeeping Department of a private residential club.
- Provided oversite of each team during cleaning and preparation of private residences of the Yellowstone Club.
- Did inspections of finished work projects to ensure client requests and special considerations were met.
- Mediated client/housekeeping issues towards positive outcomes to encourage repeat business.
Client Care Manager
Companion Pet Care
Encinitas, CA
11.2006 - 09.2019
- Lead office manager in charge of front desk operations.
- Scheduled exams and procedures for Veterinary patients.
- First point of contact for all client needs, providing ongoing information and support for clients and there pets.
- Managed all employees in a Veterinary setting, including front office staff and Veterinary technicians.
- Hired, trained and managed all employees.
- Created all estimates. Invoices and billing documents.
Education
Associate of Arts - General Studies
Palomar College
San Marcos, CAHigh School Diploma -
Carlsbad High School
Carlsbad, CA06-1974
Skills
- Ability to deliver excellent customer service skills combining knowledge, compassion and clear communication
- Unique leadership style that encourages learning and advancement for employees and promoting teamwork and a positive work environment
- Commitment and integrity for my employer, fellow team members and clients and their pets
- Hands on billing and collections experience as well as supply ordering for all hospital departments
- Computer skills including specialized vet software
Timeline
Customer Service Team Supervisor
Bridger Veterinary Specialists
03.2020 - Current
Housekeeping Department Supervisor
Yellowstone Club
11.2019 - 03.2020
Client Care Manager
Companion Pet Care
11.2006 - 09.2019
Associate of Arts - General Studies
Palomar College
High School Diploma -
Carlsbad High School