Angela Wright
Deer Lodge
Summary
Adaptable and efficient receptionist with a strong background in customer service and administrative support. Recognized for excellent communication skills and a commitment to maintaining organized operations in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Receptionist
American Eyecare
Deer Lodge
01.2021 - Current
- Greeted patients warmly and assisted with check-in procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments and coordinated follow-up reminders for patients.
- Assisted with billing inquiries and processed payments accurately.
- Maintained patient records and ensured confidentiality standards were met.
- Provided information about eyewear products and services to clients.
- Handled inventory management for office supplies and optical products.
- Performed data entry tasks into various computer systems accurately and promptly.
Deli Clerk
FIC's Plaza
Deer Lodge
07.2020 - 01.2021
- Operated deli equipment for slicing, prepping, and packaging products.
- Maintained cleanliness and organization of the deli display area.
- Prepared specialty orders and catered requests for customers.
- Assisted customers with product selection and provided recommendations.
- Collaborated with team members to ensure efficient service delivery.
- Managed inventory levels by restocking supplies.
- Educated customers about product ingredients and dietary options.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Adhered to health regulations regarding food handling and sanitation standards.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Informed customers of deli specials to increase profits.
- Offered suggestions for additional items that would complement customer's order selections.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Childcare Provider
Discovery Preschool & Childcare
Missoula
06.2018 - 05.2020
- Developed and implemented engaging lesson plans tailored to child interests.
- Engaged parents in discussions about children's progress and daily experiences to foster collaboration.
- Organized educational games and activities to promote social skills.
- Fostered positive relationships among children to encourage teamwork and cooperation.
- Supervised daily activities for children in a safe and nurturing environment.
- Monitored children's behavior, guiding and supporting them to promote positive interactions.
- Assisted children with meal times, ensuring proper nutrition and hygiene.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided attentive care for children, ensuring their safety and well-being. of various ages and assisted with feeding, dressing and daily activities.
- Maintained cleanliness and safety of childcare facilities and play areas.
- Sanitized toys and tables to maintain a clean, safe environment.
- Facilitated development of social, communication, and problem-solving skills in children through targeted activities.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Read books aloud to small groups or individual children.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Supported children with special needs, adapting activities to meet diverse requirements.
Childcare Provider
Lil Bronc's Day Care
Frenchtown
05.2017 - 05.2018
- Developed and implemented engaging lesson plans tailored to child interests.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Supervised daily activities for children in a safe and nurturing environment.
- Monitored children's behavior and provided guidance and support.
- Communicated with parents about children's progress and daily experiences.
- Organized educational games and activities to promote social skills.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Assisted children in the development of social, communication and problem-solving skills.
- Instructed children on good sanitary habits when washing hands, using the bathroom or eating.
- Sanitized toys and tables to maintain a clean, safe environment.
- Maintained cleanliness and safety of childcare facilities and play areas.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted with feeding infants and toddlers during meal times.
- Read books aloud to small groups or individual children.
- Secured indoor and outdoor premises to protect children.
Childcare Provider
Cannon's Childcare
Missoula
04.2016 - 05.2017
- Supervised daily activities for children in a safe and nurturing environment.
- Developed and implemented engaging lesson plans tailored to child interests.
- Communicated with parents about children's progress and daily experiences.
- Organized educational games and activities to promote social skills.
- Ensured cleanliness of play areas and childcare facilities for children’s safety. and safety of childcare facilities and play areas.
- Monitored children's behavior, providing guidance and support.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Supervised children's daily care in a nurturing environment. of various ages and assisted with feeding, dressing and daily activities.
- Sanitized toys and tables to maintain a clean, safe environment.
- Assisted with feeding infants and toddlers during meal times.
- Assisted children in development of social, communication and problem-solving skills.
- Read books aloud to small groups or individual children.
- Guided children through engaging and productive activities to foster a fun learning environment.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Maintained daily records of activities, behaviors, meals, and naps.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Helped develop motor skills through active playtime activities like running and jumping.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Receptionist
Mineral Regional Health Center
Superior
03.2014 - 06.2015
- Greeted patients warmly and assisted with check-in procedures.
- Managed multi-line phone system and directed calls efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated scheduling of patient appointments to optimize clinic workflow. and coordinated follow-up reminders for patients.
- Scheduled and confirmed appointments.
- Delivered exceptional customer service during interactions with internal and external customers.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained patient records and ensured confidentiality standards were met.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Performed data entry tasks into various computer systems accurately and promptly.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw inventory of office supplies to ensure availability for daily operations. inventory and placed orders.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supported management by contributing to special projects aimed at improving operations. assigned by management.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Pursued continuing education and advanced training to maintain current knowledge of industry practices.
- Transcribed tapes and notes from meetings into prescribed formats.
- Transcribed tapes and notes from meetings into prescribed formats.
Education
High School Diploma -
Saint Regis Highschool
Saint Regis, MT05-1998
Early Learning and Child Care
The University of Montana
Missoula, MTSkills
- Front desk operations
- Appointment scheduling
- Records management
- Billing administration
- Data entry
- Documentation and reporting
- Scheduling
- Recordkeeping
- Inventory management
- Office equipment operations
- Client relations
- Multitasking
- Effective communication
- Verbal communication
- Active listening
- Attention to detail
- Problem solving
- Conflict resolution
- Adaptability
- Professional demeanor
- PC proficient
- File organization
- Security awareness
- Correspondence management
References
- Tiffany Frey 1-406-544-8399--Coworker at Discovery Preschool
- Dolly B. 1-406-202-2329--Supervisor at FIC's Plaza
- John Richie 1-406-461-9385--Personal Reference
Timeline
Receptionist
American Eyecare
01.2021 - Current
Deli Clerk
FIC's Plaza
07.2020 - 01.2021
Childcare Provider
Discovery Preschool & Childcare
06.2018 - 05.2020
Childcare Provider
Lil Bronc's Day Care
05.2017 - 05.2018
Childcare Provider
Cannon's Childcare
04.2016 - 05.2017
Receptionist
Mineral Regional Health Center
03.2014 - 06.2015
High School Diploma -
Saint Regis Highschool
Early Learning and Child Care
The University of Montana