Angelica Wiley
Hardin
Summary
Dynamic Operations Assistant with a proven track record at HR Block, excelling in workflow optimization and customer support. Enhanced team productivity through effective task delegation and streamlined document management, resulting in improved client satisfaction. Known for a positive attitude and meticulous attention to detail, fostering a collaborative and efficient work environment.
Overview
18
18
years of professional experience
Work History
Operations Assistant
HR Block
01.2007 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Tax Preparer
HR Block
01.2007 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Office Manager
HR Block
01.2007 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma - General Studies
Hardin High School
Hardin, MT05.2004
Skills
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
- Workflow optimization
- Administrative support
- Clerical support
- Document management
- Document preparation
- Office supply management
- Hiring and training
- Employee scheduling
- Onboarding and orientation
- Schedule coordination
- Documentation and reporting
- Document control
Timeline
Operations Assistant
HR Block
01.2007 - Current
Tax Preparer
HR Block
01.2007 - Current
Office Manager
HR Block
01.2007 - Current
High School Diploma - General Studies
Hardin High School
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