Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Reliable [Job Title] well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Hi, I’m
Angelina Petkovic
Summary
Overview
6
years of professional experience
Work History
Tami residence
Hostel Receptionist
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Mediteran gaming d.o.o
Casino Croupier
08.2022 - 07.2023
Job overview
- Dealt and conducted [Type] games by shuffling and distributing cards while giving players prompts to play.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Controlled equipment such as roulette wheels to run games.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
- Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of gamblers.
- Collected and distributed losing and winning bets by calculating odds and payouts.
- Explained rules, variations and betting structures of games such as [Type], [Type] and [Type].
- Welcomed customers and established immediate rapport to encourage gameplay.
Spin Casino
Casino Cashier
02.2022 - 08.2022
Job overview
- Quickly and accurately counted drawers at start and end of each shift.
- Paid winnings and collected losing bets as established by rules and procedures of each specific game.
- Processed various cash transactions and answered gaming customer questions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Secured casino funds not in use after balancing cash drawer.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Handled money, ticket and chips exchanges for customers.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Audited money drawers and hand or machine-counted large cash values.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Completed casino cage transactions on behalf of customers.
- Complied with gaming commission rules by verifying players' ages.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Calculated and verified value of players' winnings or losses.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Sold chips, tokens and tickets to patrons.
- Balanced books with daily summary reconciliations.
Lagano Bar
Hostess Manager
07.2021 - 01.2022
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cheerfully briefed customers on facility rules, amenities and party policies.
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Arranged tables and seating to comfortably seat party guests.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Prepared and served meals, beverages and desserts to party guests.
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Organized various themed parties, with coordinated decorations, menus and activities.
- Took information about guests' party size, led to seating and offered menus.
- Took information about guests' party size, led to seating, offered menus, and [Action].
- Developed detailed plans and schedules for successful event outcomes.
- Recruited and managed volunteers to deliver party setup, cleanup and general support.
Gymtown
Personal Trainer
01.2021 - 01.2022
Job overview
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed customized fitness plans for wide range of clients to expand services.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Motivated participants through one-on-one instruction and positive feedback.
- Demonstrated proper form and technique to prevent injury.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Promoted fitness classes to boost gym attendance.
- Collaborated with other fitness professionals to develop and implement new programs.
- Set up and broke down equipment before and after classes.
- Used music to motivate and energize classes.
Magical Place
Catering Assistant
05.2021 - 09.2021
Job overview
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Maintained flexible work schedule to meet event needs.
- Oversaw catering orders to verify accuracy and completeness.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Assisted in setting up and breaking down kitchen stations.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Monitored food temperature, discarding items not stored correctly.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Seasoned and cooked food according to recipes or personal judgment and experience.
Exit festival, Love fest , Jazz Nish Ville
Event Promoter
07.2020 - 09.2020
Job overview
- Greeted event participants and provided engaging experience.
- Established online presence on social media platforms and other mediums to elicit customer engagement.
- Utilized local demographics, trends and forums to create buzz and optimize growth.
- Engaged social media influencers to collaborate on partnerships.
- Identified appropriate marketing channels and target customers for campaigns.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
Blue
Bar Waitress
06.2019 - 09.2019
Job overview
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Performed opening and closing duties within bar area according to schedule.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Handled complaints and questions relating to drinks or food promptly.
- Maintained clean and organized bar area.
- Checked-in on customers within [Number] minutes of seating and periodically throughout service.
- Anticipated guest needs and provided proactive service.
- Communicated with guests to record orders and assess needs.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Assisted with bartending duties during high-volume shifts.
- Collected dirty flatware and glassware to deliver to sanitizing station.
Salon Mona Liza
Makeup Artist
01.2017 - 04.2019
Job overview
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Applied makeup in accordance with clothing style.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
Education
Pravni Fakultet Serbia
Associate of Science from Law Student
University Overview
- Pra, [Year Awarded] from [Awarding Body]
Prva Niska Gimnazija Stevan Sremac Serbia
GED
06.2018
University Overview
Prva Niska Gimnazija Stevan SremacSerbia
High School Diploma
05.2018
University Overview
Umetnicka SkolaSerbia
Associate of Arts from Makeup Artist
01.2017
University Overview
- Completed Coursework: Makeup artist, 2017
Skills
- Organizational Talent
- Teamwork and Collaboration
- Serve Customers
- Guest Satisfaction
- Counting Money
Reservation Management
- Makeovers
- Credit Card Transaction Processing
- Efficient Service
- Product Launching
- Answer Telephone Calls
- Dining Room Monitoring
- Side Work
Languages
Serbian
Native language
English
Intermediate
B1
Timeline
Casino Croupier
Mediteran gaming d.o.o
08.2022 - 07.2023
Casino Cashier
Spin Casino
02.2022 - 08.2022
Hostess Manager
Lagano Bar
07.2021 - 01.2022
Catering Assistant
Magical Place
05.2021 - 09.2021
Personal Trainer
Gymtown
01.2021 - 01.2022
Event Promoter
Exit festival, Love fest , Jazz Nish Ville
07.2020 - 09.2020
Bar Waitress
Blue
06.2019 - 09.2019
Makeup Artist
Salon Mona Liza
01.2017 - 04.2019
Hostel Receptionist
Tami residence
Pravni Fakultet
Associate of Science from Law Student
Prva Niska Gimnazija Stevan Sremac
GED
Prva Niska Gimnazija Stevan Sremac
High School Diploma
Umetnicka Skola
Associate of Arts from Makeup Artist
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