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Hi, I’m
Anna williams
billings,MT
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Summary
Energetic and people-oriented professional with a diverse background in health care, customer service, and leadership. A true "people person" who thrives on social interaction, relationship building, and delivering positive experiences. Highly driven, organized, and dependable, with a track record of excelling in fast-paced environments. Dedicated to staying two steps ahead, managing multiple priorities, and providing exceptional client service with enthusiasm and initiative.
Overview
5
years of professional experience
Work History
St Johns United Methodist Churchbillings, montana
CNA
06.2025 - Current
Job overview
- Communicated with patients, families, physicians and other healthcare team members about patient care.
- Educated patients about diseases, treatments and at-home care.
- Dispensed and administered patients' medications following care plans and physician's orders.
- Communicated instructions in personal hygiene and care to individuals to promote self-reliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Worked collaboratively with medical professionals regarding patient care.
Pioneer Medical CenterBig Timber
CNA
11.2024 - 03.2025
Job overview
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities and personal hygiene needs.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Yellowstone river nursing and rehabilitation billings, montana
CNA
07.2024 - 11.2025
Job overview
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered high-quality care to dependent patients in hospital facility.
Laurel health and rehablaurel, montana
CNA
05.2022 - 05.2023
Job overview
- Delivered high-quality care to assisted, dependent, independent patients in hospital facility.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
laurel golf course Laurel
Food Server
05.2023 - 03.2024
Job overview
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Took accurate food and drink orders using point-of-sale system.
American legionBig Timber
Bartender
11.2024 - 03.2025
Job overview
- Mixed cocktails and served beverages to customers efficiently.
- Maintained cleanliness and organization of the bar area.
- Assisted with inventory management and restocking supplies.
- Engaged with customers to create a welcoming atmosphere.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
vue and brewlaurel, montana
Customer Service
05.2021 - 01.2022
Job overview
- Provided exceptional customer service and consistently performed quality services.
- Resolved guest inquiries punctually and politely for professional customer service.
- Displayed exceptional customer service and communication skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
Education
Laurel HighschoolLaurel, MT
High School Diploma
05-2024
University Overview
- essay on products being tested on animals
- national honors society scholarship Recipient
- students of the year Recipient
- students of the month Recipient
- Additional Coursework in sports medicine
- Completed street law Course
- 3.5 GPA
- Participated in volunteer work, 2023
- point guard for woman's basketball team, 2020 to 2024
Skills
- certified Nursing Assistant (CNA), Montana, 2023
- CPR/First Aid certified
- Communication
- Leadership
- Computer skills
- Active listening
- Cash handling
- Sales and upselling
- Positive attitude
- Fast-paced environment
- Hospital operations
- Food serving
- Cleanliness and hygiene
Interests
Marketing
Social media
Personal investments
Local knowledge
Homes and architecture
Learning of medicine
Physical, active work
Growth toward advanced healthcare careers
Accomplishments
Contracted model for John casa Blanca Modeling Agency
Appeared in advertising for M4 quantum photography through social media.
Collaborated with photographers, designers, and stylist to produce professional campaigns and portfolio work.
Represented Spirt Hoods clothing promoting products
Content creator producing content for Instagram with a following of 1,600+ with an average of 49.4K views on profile in 30 days, with around 11K views per post, with around 600 interactions.
- Collaborated with team of 40 in the annual homeless shelter food drive on christmas day, 2020
- volunteer, Yellowstone valley animal shelter
Assisted with marketing efforts by photographing adoptable animals for online and print promotions, increasing adoption opportunities.
created own autobiography focusing on love, from a more personal experience- emotional story-driven from a personal narrative.
crafted a Memoir- covering Experiences like relationships, accountability and growth.
assembled a 5 page essay on the abuse from testing human products on animals, included thesis.
Certification
- CNA - Certified Nurse Assistant
- Certified in safe use of mechanical lifts
- Certified in OSHA Requirements
- Certified in Managing Urinary incontinence
- Certified in diets for Clients with Diabetes
- Certified in First aid Self-paced
- Certified in Dementia Care: CMS Hand in Hand Module 5: Preventing and Responding to Abuse
- Certified in Glucose Monitoring
- Certified in Infection Control In The Kitchen
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- St johns united
Work Type
Full TimeContract WorkInternshipWork Location
RemoteOn-SiteTimeline
CNA
St Johns United Methodist Church
06.2025 - Current
CNA
Pioneer Medical Center
11.2024 - 03.2025
Bartender
American legion
11.2024 - 03.2025
CNA
Yellowstone river nursing and rehabilitation
07.2024 - 11.2025
Food Server
laurel golf course
05.2023 - 03.2024
CNA
Laurel health and rehab
05.2022 - 05.2023
Customer Service
vue and brew
05.2021 - 01.2022
Laurel Highschool
High School Diploma
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