Annabel Pisani

• Took over the management of the Chargebacks, Fraud and Credit Risk department
• Make sure to protect the organisation at all times with minimal losses and protection from Reputational Risks
• Being a revenue saver for the organisation, ie. not incurring unnecissarily fees by the schemes for non compliance or exceeding thresholds
• Making sure to maintain Fraud and Chargeback ratios within scheme thresholds
• Generate extra revenues to the organisation through new fees being introduced
• Driving a number of process improvements leading to effeciency and motivated employees
• Over 20 staff members within my responsiblity. 4 Managers reporting into me.
• Lead an RFP for the selection of a Fraud Monitoring Tool. Currently business owner for Feedzai
• Introduced RPA (Robotic Process Automation) to the organisation, which is currently being used for tasks within the monitoring department.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in team-building activities to enhance working relationships.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used coordination and planning skills to achieve results according to schedule.

• Management of collateral, other credit related functions within responsibility of the Unit.
• Managing potential further centralizations and business ownership of collateral system
• Working on Operational Process Improvements in order to attain sustainable saves.

Direct Reports - 13

• Responsible for the performance of designated Advances customers reviews
• Collateral and other centralised advances tasks assigned to the unit.

Direct Reports - 4

• Assessing new lending proposals (personal and commercial)
• Periodic Reviews of existing mortgages
• Training staff members under my deploy
• Cross sell other banking products
• Managing the bank's cash system when necessarily. Reconciling on a daily basis
• Approving facilities within my Personal Advances Limit
• Snap checks of tasks on a monthly basis
• Financial Analysis of Audited Accounts

• Assessing new morgage/personal loan proposals
• Review of borrowing facilities
• Opening of bank accounts
• Chasing problematic customers for deposits
• Cross selling