ANNALISA PIETROGIOVANNI
Hal Safi,SFI
Profilo professionale
Highly motivated and customer-focused professional with experience in Italy and London. Seeking an opportunity abroad to grow within a company while contributing positively to its success. Interested in roles as Barista, Sales Assistant, Supervisor, or Assistant Manager. Open to new roles and challenges, including positions I have not previously held. Bringing excellent communication skills, a professional attitude, and a strong ability to deliver high-quality customer service.
Panoramica
1
1
Certification
12
12
years of professional experience
Esperienza lavorativa
Senior Supervisor
The Phoenicia Hotel
Malta
2026.06 - 2026.07
- Coordinated table reservations, minimising waiting times for guests.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Handled guest requests and resolved service issues efficiently.
- Supervised staff during busy periods for smooth operations.
Assistant restaurant manager
Fortnum & Mason
London
2019.06 - 2026.05
- Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
- Managed supply inventory to avoid shortages or excesses.
- Ensured high performance standards through regular staff training.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Prepared rotas to achieve stable coverage while minimising payroll costs and fear shifts between employees.
Barista
Black Sheep Coffee
London
2019.02 - 2019.06
- Offered personalised beverage recommendations, enhancing customer rapport.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Followed health and safety standards to protect customers from illness and cross-contamination.
Supervisor
Starbucks
London
2016.06 - 2019.02
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Implemented company policies effectively, maintained high standards of service delivery.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Master barista
Costa coffee
London
2015.10 - 2016.06
- Implemented rotational cleaning schedules amongst staff members – ensuring all areas of café remained clean and tidy at all times.
- Managed cash transactions accurately, ensuring integrity of financial records.
- Developed expertise in different coffee beans and blends, providing informed suggestions to customers.
- Demonstrated proficiency in latte art to enhance presentation of beverages.
Betting shop cashier
Intralot
Bari
2015.04 - 2016.06
- Delivered friendly assistance to customers placing bets or requiring help with machine usage, contributing to positive user experience within establishment.
- Collaborated closely with other members of staff as part of cohesive team dedicated to top-notch customer service delivery in busy betting shop environment.
- Conducted daily checks on gaming machines' functionality before opening hours for uninterrupted customer service throughout operating hours.
- Facilitated successful communication between punters and management by mediating discussions or complaints where needed.
- Ensured compliance with betting laws and regulations for safe operation of shop.
Sales assistant
Cafagno
Bari
2014.03 - 2015.04
- Managed till operations smoothly, reducing waiting time for customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Fostered welcoming store environment by maintaining clean and well-organised displays.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Istruzione
Professional High School Diploma - Business Economics
Professional Services Commercial “Raffaele Gorjoux”
Bari2014-05
Competenze
- Excellent adaptation to new environments and work situations
- Good knowledge of Office package: Word, Excel and PowerPoint
- Barista training
- Leads by example
- Complaint management
- VIP guest handling
- Communication mastery
Certificazioni
Customer service level2
LANGUAGE SKILLS
Italian: Native
English: C1 Advanced
French: A2 Elementary
Spanish: B1 Intermediate
Cronologia
Senior Supervisor
The Phoenicia Hotel
2026.06 - 2026.07
Assistant restaurant manager
Fortnum & Mason
2019.06 - 2026.05
Barista
Black Sheep Coffee
2019.02 - 2019.06
Supervisor
Starbucks
2016.06 - 2019.02
Master barista
Costa coffee
2015.10 - 2016.06
Betting shop cashier
Intralot
2015.04 - 2016.06
Sales assistant
Cafagno
2014.03 - 2015.04
Professional High School Diploma - Business Economics
Professional Services Commercial “Raffaele Gorjoux”