Anne Pugh
Billings
Summary
Professional with a winning attitude. I strive to make a good difference in any environment I’m in. Always pushing to encourage others and meet goals. I enjoy working in a team setting and work well with others. I’ve been doing customer service for almost 5 years now and am fully able to present myself in a positive manner in almost any situation.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Five Guys Burger And Fries
Billings
01.2023 - Current
- Ensure compliance with all food safety regulations and sanitation standards.
- Supervise and train staff in customer service, food handling, and safety protocols.
- Help develop strategies for improved operational efficiency and customer satisfaction.
- Resolve customer complaints in a professional manner to maintain positive relationships with guests.
- Conduct weekly team meetings to discuss performance issues and provide feedback.
- Help maintain detailed records of sales transactions and daily shift reports.
- Analyze as a team financial statements to identify areas of improvement or cost savings opportunities.
- Assist with kitchen preparation during peak times as needed.
- Perform regular maintenance checks on equipment to ensure proper functioning.
- Adhere to all health department regulations regarding food storage and preparation.
- Inspect dining room area regularly for cleanliness and adherence to safety standards.
- Communicate well and use strong interpersonal skills to establish positive relationships with guests and employees.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Train workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coach team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Help optimize profits by controlling food, beverage and labor costs.
- Resolve and investigate complaints regarding service, food quality and accommodations.
- Enforce sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Counsel and discipline staff to address issues promptly and provide constructive feedback.
- Train new employees to perform duties.
- Reconcile daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Work in close collaboration with team members to ensure customers received high-quality service.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Baker
Wheat Montana Bakery
Billings
07.2022 - 01.2023
- Helped prepare dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Measured out ingredients accurately to ensure consistent product quality.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
Restaurant Manager
Wendys Restaurant
Billings
10.2020 - 07.2022
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including truck orders, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements as a team to identify areas of improvement or cost savings opportunities.
- Helped maintain detailed records of sales transactions and daily shift reports.
- Helped maintain stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Followed and enforced correct policies for cash handling to maximize security measures.
Education
High School Diploma -
Christ’s Church Academy
Billings, MT05-2021
Skills
- Staff Management
- Operations Management
- Recruitment
- Customer Engagement
- Customer service best practices
- Organization and prioritization
- Inventory control and record keeping
- Customer-Oriented
- Team Management
- Adaptable
- Point of Sale (POS) system operation
- Conflict resolution techniques
- Labor and food cost control
- Supervisory skills
- Kitchen equipment operation and maintenance
- Employee Retention
- Passion for customer satisfaction
- Complaint resolution
- Purchasing and cost control
- Shift Management
- Money handling
- Money counting
- End of day sales tracking
- Imputing daily sales into computer
Timeline
Restaurant Manager
Five Guys Burger And Fries
01.2023 - Current
Baker
Wheat Montana Bakery
07.2022 - 01.2023
Restaurant Manager
Wendys Restaurant
10.2020 - 07.2022
High School Diploma -
Christ’s Church Academy