Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Annemarie Abela

Qormi

Overview

8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Research Interviewer

MISCO International LTD
05.2024 - Current
  • Ensured high-quality data collection by closely adhering to established protocols and guidelines.
  • Enhanced overall understanding of complex subject matter by asking probing follow-up questions during interviews.
  • Maintained confidentiality of customer information and company procedures.
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.
  • Followed strict guidelines to receive unbiased, unprompted responses.
  • Conducted telephone interviews of general population to collect data for studies.
  • Maintained patience and professionalism despite negative customer interactions.

Staff Member

Food Chain Limited
1 2017 - 1 2017
  • Customer Service: Ensuring prompt and courteous service to customers, taking orders accurately, handling transactions efficiently, and addressing any concerns or complaints
  • Food Preparation: Preparing and cooking menu items according to standardized recipes and procedures, maintaining quality and safety standards, and adhering to hygiene regulations
  • Inventory Management: Monitoring and managing inventory levels, ordering supplies as needed, and minimizing waste through efficient stock rotation and storage practices
  • Cleanliness and Sanitation: Maintaining a clean and organized restaurant environment, including dining areas, kitchen, and restrooms, to ensure compliance with health and safety regulations and to enhance the customer experience
  • Team Management: Supervising and coordinating the activities of kitchen staff, cashiers, and other employees, delegating tasks as necessary, and providing training and support to ensure high performance and teamwork
  • Quality Control: Conducting regular inspections of food and service quality, addressing any issues promptly, and implementing measures to uphold standards and improve customer satisfaction
  • Safety and Security: Ensuring the safety and security of employees and customers by following proper procedures for handling food, operating equipment, and handling cash transactions, as well as implementing measures to prevent accidents and incidents
  • Marketing and Promotion: Implementing marketing initiatives to attract customers, such as advertising campaigns, promotions, and special offers, and engaging with the local community to build brand awareness and loyalty
  • Financial Management: Monitoring financial performance, including sales, expenses, and profitability, and implementing cost-saving measures and strategies to optimize business operations
  • Compliance: Adhering to all relevant laws, regulations, and industry standards, including food safety, labor, and licensing requirements, and staying informed about any changes or updates that may affect the operation of the restaurant.

Sales Advisor

Carant Trading LTD
01.2022 - 06.2024
  • Customer Service: Providing exceptional customer service by greeting customers, assisting them with product inquiries, offering recommendations, and addressing any concerns or questions they may have
  • Sales: Actively engaging with customers to understand their needs and preferences, recommending products or services, upselling or cross-selling items to increase sales revenue, and closing sales transactions
  • Product Knowledge: Developing a comprehensive understanding of the products or services offered by the company, including their features, benefits, pricing, and availability, to effectively assist customers and drive sales
  • Merchandising and Visual Presentation: Ensuring that products are attractively displayed and properly stocked on shelves and displays, following visual merchandising guidelines to enhance the presentation of merchandise, and participating in store layout changes and seasonal displays
  • Inventory Management: Assisting with receiving shipments of merchandise, verifying quantities and quality of products received, updating inventory records, and conducting regular stock checks or inventory counts
  • Cash Handling: Operating cash registers or point-of-sale (POS) systems accurately and efficiently, processing transactions, handling cash, credit card payments, and providing appropriate change
  • Promotions and Events: Assisting with the implementation of sales promotions, special events, or marketing campaigns to attract customers and drive sales, as well as actively participating in store promotions or events
  • Customer Relationship Management: Building and maintaining positive relationships with customers by providing personalized service, following up on their satisfaction with purchases, and encouraging repeat business through loyalty programs or incentives
  • Training and Development: Participating in training sessions to enhance product knowledge, sales techniques, and customer service skills, as well as staying informed about new products, promotions, and company policies
  • Adherence to Policies and Procedures: Following company policies and procedures regarding employee conduct, dress code, safety regulations, and store operations, as well as ensuring compliance with security procedures and loss prevention measures
  • Teamwork: Collaborating with colleagues and other team members to achieve sales targets, maintain store cleanliness and organization, and contribute to a positive and productive work environment.

Sales Assistant

Supermarkets (1960) LTD
01.2019 - 01.2020
  • Customer Service: Greeting customers, assisting them in finding products, answering questions about merchandise, and providing information on promotions, discounts, and store policies
  • Sales: Actively engaging with customers to understand their needs and preferences, recommending products or services, demonstrating product features, and closing sales transactions
  • Cash Handling: Operating cash registers or point-of-sale (POS) systems accurately and efficiently, processing transactions, handling cash, credit card payments, and providing appropriate change
  • Product Knowledge: Developing a thorough understanding of the products or services offered by the store, including their features, benefits, pricing, and availability, to effectively assist customers and drive sales
  • Merchandising and Stocking: Arranging and restocking merchandise on shelves and displays, ensuring products are attractively presented, properly labeled, and organized according to store standards
  • Inventory Management: Assisting with receiving shipments of merchandise, verifying quantities and quality of products received, updating inventory records, and conducting regular stock checks or inventory counts
  • Cleaning and Maintenance: Keeping the sales floor clean, tidy, and well-organized throughout the day, including dusting shelves, and cleaning display cases to create an inviting shopping environment
  • Security and Loss Prevention: Monitoring the store for any suspicious activity, ensuring compliance with security procedures, such as bag checks or security tag removal, and reporting any incidents or discrepancies to management
  • Promotions and Events: Assisting with the implementation of sales promotions, special events, or seasonal displays to attract customers and drive sales, as well as actively participating in store promotions or marketing initiatives
  • Customer Relationship Management: Building rapport with customers by providing personalized service, remembering their preferences, and following up on their satisfaction with purchases, as well as encouraging them to return to the store in the future
  • Adherence to Policies and Procedures: Following company policies and procedures regarding employee conduct, dress code, safety regulations, and store operations, as well as staying informed about any updates or changes communicated by management.

Sales Assistant

Ellul Paul
01.2017 - 01.2018
  • Customer Service: Providing friendly and helpful assistance to customers, answering inquiries about products, prices, and store policies, and ensuring a positive shopping experience
  • Sales: Actively engaging with customers to promote and sell merchandise, demonstrating product features and benefits, and upselling or cross-selling items to increase sales revenue
  • Product Display and Merchandising: Arranging and replenishing merchandise on shelves and displays, ensuring items are attractively presented and easily accessible to customers, and maintaining visual merchandising standards
  • Cash Handling: Operating cash registers or point-of-sale (POS) systems accurately and efficiently, processing transactions, handling cash, credit card payments, and providing appropriate change
  • Inventory Management: Assisting with receiving shipments of merchandise, verifying quantities and quality of products received, organizing stockrooms or storage areas, and conducting regular inventory counts or stock checks
  • Product Knowledge: Developing a comprehensive understanding of the products sold in the store, including their features, materials, origins, and significance, to effectively assist customers and answer their questions
  • Gift Wrapping: Providing gift-wrapping services for customers purchasing items as gifts, ensuring items are wrapped neatly and attractively according to store standards
  • Cleaning and Maintenance: Keeping the store clean, tidy, and well-maintained throughout the day, including dusting shelves, cleaning display cases, and organizing merchandise to create an inviting shopping environment
  • Security and Loss Prevention: Monitoring the store for any suspicious activity, ensuring compliance with security procedures, such as bag checks or security tag removal, and reporting any incidents or discrepancies to management
  • Customer Relationship Management: Building rapport with customers by providing personalized service, remembering their preferences, and following up on their satisfaction with purchases, as well as encouraging them to return to the store in the future
  • Promotions and Events: Assisting with the implementation of sales promotions, special events, or seasonal displays to attract customers and drive sales, as well as actively participating in store promotions or marketing initiatives
  • Adherence to Policies and Procedures: Following company policies and procedures regarding employee conduct, dress code, safety regulations, and store operations, as well as staying informed about any updates or changes communicated by management.

Education

Diploma Health and Social Care, EQF level 3 -

Mcast
01.2015 - 04.2016

Foundation Certificate in ICT, EQF level 2 - undefined

Mcast
01.2017 - 04.2018

Diploma in ICT, EQF level 3 - undefined

Mcast
01.2018 - 04.2019

Advanced Diploma in Sport (Development, Coaching and Fitness), EQF level 4 - undefined

Mcast
01.2023 - Current

Skills

    Customer service and assistance

    Customer Needs Assessment

    Customer Service

    Teamwork and Collaboration

    Strong Communication and Interpersonal Skills

    Multitasking Abilities

    Qualitative Research

    Data Collection

    Ethics Awareness

    Complex Problem-Solving

    Processing payments

    Visual Merchandising

    Sales expertise

Certification

ECDL Certificate

Personal Information

  • Date of Birth: 08/12/00
  • Gender: Female
  • Nationality: Maltese

Languages

English
Italian

Timeline

Research Interviewer

MISCO International LTD
05.2024 - Current

Advanced Diploma in Sport (Development, Coaching and Fitness), EQF level 4 - undefined

Mcast
01.2023 - Current

Sales Advisor

Carant Trading LTD
01.2022 - 06.2024

Sales Assistant

Supermarkets (1960) LTD
01.2019 - 01.2020

Diploma in ICT, EQF level 3 - undefined

Mcast
01.2018 - 04.2019

Sales Assistant

Ellul Paul
01.2017 - 01.2018

Foundation Certificate in ICT, EQF level 2 - undefined

Mcast
01.2017 - 04.2018

Diploma Health and Social Care, EQF level 3 -

Mcast
01.2015 - 04.2016

Staff Member

Food Chain Limited
1 2017 - 1 2017
ECDL Certificate

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Annemarie Abela