Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Annette Henderson

Billings

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Front Desk ReceptionistFront Desk ReceptionistHousekeeperCashierBakery Worker

Work Type

Full Time

Location Preference

On-Site
Location: Billings, MT
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceWork from home optionPaid sick leavePaid time off4-day work weekStock Options / Equity / Profit Sharing401k matchTeam Building / Company RetreatsHealthcare benefitsFlexible work hours

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

10
10
years of professional experience
2018
2018
years of post-secondary education

Work History

Front Desk Receptionist

Econo Lodge Motel
Billings
01.2026 - Current
  • Greeted and checked in guests, ensuring a welcoming atmosphere that enhanced customer satisfaction and loyalty.
  • Managed phone inquiries and reservations, providing accurate information to maximize occupancy and revenue.
  • Processed guest payments and maintained financial records, ensuring accuracy in daily cash handling and reporting.
  • Coordinated with housekeeping to ensure timely room readiness, contributing to operational efficiency and guest comfort.
  • Resolved guest complaints promptly and effectively, fostering positive relationships and improving overall service quality.
  • Trained and mentored new front desk staff, enhancing team performance and operational consistency.
  • Implemented streamlined check-in procedures, reducing wait times and improving guest experience.
  • Developed and maintained organized filing systems for guest records, ensuring compliance with data management standards.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.

Front Desk Receptionist

Motel 6 Hotel
Billings
01.2021 - 09.2025
  • Greeted and checked in guests, ensuring a welcoming atmosphere that enhanced customer satisfaction and loyalty.
  • Managed phone inquiries and reservations, providing accurate information to maximize occupancy and revenue.
  • Processed guest payments and maintained financial records, ensuring accuracy in daily cash handling and reporting.
  • Resolved guest complaints promptly and effectively, fostering positive relationships and improving overall service quality.
  • Trained and mentored new front desk staff, enhancing team performance and operational consistency.
  • Implemented streamlined check-in procedures, reducing wait times and improving guest experience.
  • Developed and maintained organized filing systems for guest records, ensuring compliance with data management standards.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Housekeeper

Motel 6
Billings
05.2021 - 09.2024
  • Maintained cleanliness and organization in guest rooms, ensuring a welcoming environment for all visitors.
  • Stocked and replenished cleaning supplies, facilitating efficient operations and uninterrupted service throughout the motel.
  • Assisted in laundry duties, ensuring timely availability of fresh linens and towels for guest satisfaction.
  • Trained new staff on cleaning protocols and safety procedures, fostering a culture of teamwork and high standards.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

Cashier

Cenex Zip Trip
Wolf Point
02.2019 - 12.2021
  • Processed customer transactions accurately and efficiently, ensuring a seamless checkout experience and enhancing customer satisfaction.
  • Managed cash register operations, balancing cash drawers daily to maintain financial accuracy and reduce discrepancies.
  • Assisted in inventory management by restocking shelves and organizing products, contributing to a well-maintained store environment.
  • Resolved customer inquiries and issues promptly, fostering positive relationships and promoting customer loyalty.
  • Trained new team members on cash handling procedures and customer service techniques, improving overall team performance.
  • Monitored product displays and signage to ensure compliance with promotional standards, driving sales and enhancing visibility.
  • Participated in team meetings to discuss operational improvements, sharing insights that contributed to increased efficiency and workflow.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.

Bakery Worker

Albertsons Grocery Store
Wolf Point
04.2016 - 08.2018
  • Prepared and baked a variety of bread and pastries, ensuring adherence to quality and freshness standards.
  • Maintained cleanliness and organization of the baking area, contributing to a safe and efficient work environment.
  • Assisted in inventory management by restocking ingredients and supplies, minimizing downtime during peak hours.
  • Collaborated with team members to streamline production processes, enhancing overall bakery efficiency.
  • Monitored baking equipment operations, promptly addressing any issues to maintain optimal performance and product quality.
  • Trained new staff on baking techniques and safety protocols, fostering a knowledgeable and compliant team.
  • Implemented best practices for ingredient storage, reducing waste and ensuring the highest quality of products.
  • Engaged with customers, providing product recommendations and ensuring a positive shopping experience in the bakery section.
  • Followed health codes and regulations regarding food handling procedures.
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
  • Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Rotated stock regularly to prevent spoilage due to overstocking or outdating.
  • Stocked shelves with bakery products ensuring freshness dates were up-to-date.
  • Assisted customers with their orders providing advice on different types of pastries available.

Education

Jr/Sr High School
Wolf Point, Montana

Skills

  • Guest check-in
  • Reservation management
  • Payment processing
  • Cash handling
  • Check-in procedures
  • Data management
  • Customer service
  • Inventory management
  • Sales support
  • Customer engagement
  • Communication skills
  • Access control
  • Mail sorting
  • Sorting mail
  • Decision-making
  • Office organization
  • Project management
  • Staff management
  • Filing and sorting

Timeline

Front Desk Receptionist

Econo Lodge Motel
01.2026 - Current

Housekeeper

Motel 6
05.2021 - 09.2024

Front Desk Receptionist

Motel 6 Hotel
01.2021 - 09.2025

Cashier

Cenex Zip Trip
02.2019 - 12.2021

Bakery Worker

Albertsons Grocery Store
04.2016 - 08.2018

Jr/Sr High School
Annette Henderson