Antoinette Grech

I have been working with BOV plc for the last 31 years, during which I have acquired wide experience, knowledge and expertise especially in the retail sector.

For the last 6 months, I have been posted at Paola branch as Manager, assisting the Branch Manager and also substituting the Manager of Cospicua branch when the need arises.

• Established administrative work procedures to track staff's daily tasks.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Collaborated with other departments to improve cross-functional communication, resulting in better teamwork and problem-solving capabilities.
• Enhanced branch efficiency by streamlining administrative processes and implementing new method systems.
• Developed strong relationships with both clients and colleagues by consistently demonstrating professionalism, courtesy, and responsiveness.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Assisted in the evaluation of loan applications while adhering to compliance regulations.
• Sanctioned within my limits and recommended credit facility applications to Consumer finance Department
• Assisted Branch Manager with daily operations, ensuring smooth functioning and increased productivity.
• Assisted HR and Retail Network in interviewing new entrants
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Managed and motivated employees to be productive and engaged in work.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Worked effectively in fast-paced environments.
• Gained strong leadership skills by managing projects from start to finish.
• Self-motivated, with a strong sense of personal responsibility.