ANTONINO NAVARRIA
Gzira
Profilo professionale
Professional with excellent organizational and communication skills, native Italian speaker with intermediate English and basic Spanish. Experienced in using Windows Office and WordPress for content creation. Skilled in teamwork and managing complex projects.
Panoramica
20
20
years of professional experience
Esperienza lavorativa
Senior Customer Support Agent
E-PLAY24 ITA LTD
Sliema, Piazzetta Business Plaza, Level 1, Office 3
2025.05 - ad oggi
● Customer Support & Engagement: Ensure a seamless gaming experience by proactively
identifying and supporting players with any queries or issues.
● Inter-Departmental Collaboration: Work with developers, external vendors, and internal
teams to resolve complex issues and improve processes.
● Team Guidance & Mentorship: Share best practices and provide guidance to junior
support agents.
● Process Improvement: Identify and propose solutions for inefficiencies in current
support workflows to supervisors.
● Knowledge Management: Stay current with game updates, patches, and new releases to
maintain accurate support information.
● Continuous Learning: Engage in ongoing learning to enhance troubleshooting skills and
product knowledge.
● Reporting & Analysis: (Implied) Monitor and analyze customer feedback and issue trends
to inform improvements.
Customer Support Agent / KYC Agent
E-PLAY24 ITA LTD
Sliema
2021.04 - 2025.04
- Customer support by chats and emails for online betting, slots machines, poker platform, bingo platform, live roulette platform, live blackjack platform and tombola.
- KYC: Document control (ID, passport, driving license), credit and debit card control
Game Presenter Italian language
Evolution Malta Limited
St Julians
2021.01 - 2021.03
- Game presenter Italian Roulette, Standard BlackJack, Baccarat and Casino Hold’em.
Game Presenter Italian/English
NetEnt
QRM 9011
2020.11 - 2020.12
- Game presenter English Roulette, Standard BlackJack, Perfect BlackJack, Blitz BlackJack. Italian Roulette.
Junior Operation Support Agent / KYC Agent
OIA Services Limited
2019.01 - 2020.11
- Customer support by phone, chats and emails for online betting, slots machines, poker platform, bingo platform, live roulette platform, live blackjack platform.
- KYC: Document control (ID, passport, driving license), credit and debit card control, telephone checks
ICT Inside Sales Representative
Value 1 Consulting Limited
Sliema
2017.10 - 2018.12
- Outbound services: commercial proposals for European companies to deepen and possibly purchase IT-type material, such as servers antivirus, laptops, printers, management programs.
- Commercial proposals for the invitation to participate for events and conferences throughout the Italian territory as regards the IT sector.
Customer Senior Advisor
KrossCall Limited
2016.04 - 2017.10
- Inbound services: assistance for Total Gas customers, shopping assistance for customers for the HSE 24 Italia teleshopping television channel and appointment management for Peugeot and Citroen workshops in Rome and Milan.
- Outbound services: commercial proposals for the purchase of gas orders for the Total Gas company.
Sales agent of electricity and gas
NEXT s.r.l.
Catania
2016.02 - 2016.03
- Sales agency.
Attendant to the operation auxiliary
Castorama Italy Sp.a.
, CT
2005.11 - 2006.01
Worker safety
SO. GE. SVL. – S.r.l.
, CT
2005.08 - 2005.09
- Supervisor level 6.
Istruzione
Master of Science - Communication Culture and Entertainment
University of Catania
01.2014
Bachelor of Science - Communication, Editing address
University of Catania
01.2012
High technical manager - Mechanics, electronics, telecommunications, systems, mathematics, techniques, drawings and design
I.T.I.S. “G. Ferraris”
Belpasso01.2005
Competenze
- Italian mother tongue, intermediate level English language and basic level Spanish language
- Organizational skills, ability to work in a team and interpersonal communication skills
- Use and knowledge of Windows Office, the Internet, Social Networks (Facebook, Twitter, Linkedin, Instagram) and the Wordpress platform for content writing
Disclaimer
Date and place Malta 28 January 2026 Signature
Languages
Inglese
Intermedio
B1
Spagnolo
Principiante
A1
Cronologia
Senior Customer Support Agent
E-PLAY24 ITA LTD
2025.05 - ad oggi
Customer Support Agent / KYC Agent
E-PLAY24 ITA LTD
2021.04 - 2025.04
Game Presenter Italian language
Evolution Malta Limited
2021.01 - 2021.03
Game Presenter Italian/English
NetEnt
2020.11 - 2020.12
Junior Operation Support Agent / KYC Agent
OIA Services Limited
2019.01 - 2020.11
ICT Inside Sales Representative
Value 1 Consulting Limited
2017.10 - 2018.12
Customer Senior Advisor
KrossCall Limited
2016.04 - 2017.10
Sales agent of electricity and gas
NEXT s.r.l.
2016.02 - 2016.03
Attendant to the operation auxiliary
Castorama Italy Sp.a.
2005.11 - 2006.01
Worker safety
SO. GE. SVL. – S.r.l.
2005.08 - 2005.09
Bachelor of Science - Communication, Editing address
University of Catania
High technical manager - Mechanics, electronics, telecommunications, systems, mathematics, techniques, drawings and design
I.T.I.S. “G. Ferraris”
Master of Science - Communication Culture and Entertainment
University of Catania